Providence Health & Services Collaboration Applications Analyst 2 in Beaverton, Oregon
Providence is calling a Collaboration Applications Analyst 2 to Providence Health & Services in Beaverton, OR; Portland OR; or Renton, WA.
This team develops and implements the Collaboration technology stack at an Enterprise level across Providence, utilizing on-premise Lync 2013 and cloud infrastructure. We are looking for someone with strong system analytical skills who can do great documentation around infrastructure, user guides and best practices. It is preferred if this person has experience in administering Polycom end points and back-end systems in conjunction with Skype for business and user use cases.
The Applications Analyst 2 exercises full use and application of standard principles, theories, and concepts related to technical discipline and provides solutions to a variety of moderately complex problems. They also manage small projects, establish and implement new or revised systems requirements or procedures. They will analyze user requirements, develop and implements systems for moderately complex processes; and initiate corrective action to stay on schedule.
In this position you will:
Work collaboratively with clients to determine information and data requirements. Evaluate and report on a variety of topics, sometimes complex in nature.
Provide guidance to customers on the way to maximize return on investment for their applications. Educate clients and create related documentation as necessary.
Work with internal teams to develop business decisions. Use professional knowledge and independent judgment in making decisions or recommending a course of action.
Demonstrate service excellence and positive interpersonal relationships in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers, and community members, so that productivity and positive relations are maximized.
Mentor lower-level professionals in use of tools, techniques, and analysis skills.
Gather requirements for assessment, rationalization and sunset activities. This includes, but is not limited to business, technical and functional requirements.
Perform rotational on-call responsibilities.
Required qualifications for this position include:
Bachelor’s Degree or equivalent blend of education and experience.
Four (4) years functional experience.
Competent in supporting the technical, operational and application needs of moderately complex applications or subcomponents of a highly complex application.
Skilled in information collection and troubleshooting root cause of application failures
Knowledgeable of application architecture.
Knowledgeable of database configurations, queries and elements.
Preferred qualifications for this position include:
5 years helpdesk experience
Skype for Business/Lync 2013/Office 365 experience
Polycom end point support experience
Cross functional team work
Great customer service
Experience in a healthcare setting.
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We offer a full comprehensive range of benefits - see our website for details
As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.
Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Information Technology
Other Location(s): Oregon-Portland, Oregon-Beaverton
Req ID: 164464