Providence Health & Services Call Center Specialist in Anchorage, Alaska
Providence is calling a Call Center Specialist (Food and Nutrition, Variable, 1.0 FTE) to Providence Alaska Medical Center in Anchorage, Alaska.
We are seeking a Call Center Specialist to direct patient interaction while assisting with meal selections, nutritional supplements and snacks over the phone or in person. Provides professional communication with all clinical areas of the facility while ensuring patients and customer needs are being processed and completed in a highly, efficient manner. Ensures correct food types and diets are being served to the right patient in a timely manner and patient requests are being met.
In this position you will:
Provide high customer service while interacting with patients.
Monitor food handling according to HACCP guidelines ensuring food quality and safety is being met.
Follow proper procedures for sanitation, infection control and safety in accordance with municipal, state and federal regulations.
Collect patient selections for meal service primarily via telephone conversation; personally collects patient orders as needed.
In the absence of expeditor, completes foodservice procedures to include: checking trays for accuracy and quality, completes temperature logs, monitors timeliness of delivery, and completes all necessary documentation.
Act a New Admit Specialist (NAS) as scheduled to explain room service process and ordering to new patients, clinical staff and family members as needed.
Required qualifications for this position include:
High school diploma or equivalent
Must possess a basic knowledge of therapeutic diets
Should be familiar with the fundamental operation of a hospital kitchen and be able to communicate effectively
Preferred qualifications for this position include:
Associates degree in food service science and nutrition or related field
1 year experience in a health care facility food service operation
About Providence Alaska Medical Center
Providence Health & Services Alaska is among nation’s best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.
As the state’s largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Food Service
Req ID: 203087