Providence Veterans Jobs

Job Information

Providence Health & Services Program Manager Staffing Decision Support in Anchorage, Alaska


Providence is calling a Program Manager Staffing Decision Support (Operational Excellence, Days, 1.0 FTE) to Providence Health System Alaska in Anchorage, Alaska. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Actively support and incorporate the mission and core values into daily activities. Treats all others with compassion and demonstrates dignity, justice, excellence and integrity in daily work and relationships.

  • Educate and coach core leaders on productivity and Action OI (or selected productivity system). Develop training and education program for core leaders on productivity and labor management.

  • Conduct operational assessments at the organization and unit level to optimize workload, optimize schedules, and to forecast demand.

  • Educate and coaches core leaders on productivity and Action OI (or selected productivity system). Educates management on productivity and benchmarking.

  • Ensure accuracy of labor reporting and productivity data.

  • Monitor appropriate indicators for maximum productivity, efficiency, and resource utilization in collaborative with system productivity resources.

  • Perform quantitative/qualitative techniques including financial analysis and decision support.

  • Support staffing budget development and maintenance.

  • Occasionally apply queuing theory and methods to service delivery decision making, including simulation modeling.

  • Establish and maintains effective relationships with a broad customer base and gains their trust and respect. Works closely with other stakeholders/ participants/partners to ensure all needs/issues are communicated. Escalates issues as needed for additional input and resolution.

  • Work closely with the Executive Team, Director of Operational Excellence, and Core Leaders to identify and resolve barriers to work completion. Keeps the group apprised of status and progress to objective and key milestones.

  • Collaborate within the Operational Excellence team and creates a positive work environment. Takes personal responsibility for proactively addressing concerns or issues within the OE team.


Required qualifications for this position include:

  • Bachelor's Degree in a related discipline such as: quantitative science, finance, industrial engineering, business or healthcare related field.

  • Three (3) years in the application of quantitative analysis techniques in an applied health care setting.

  • Related experience may include: healthcare operational/financial management, quality or process improvement, risk assessment, and project/standardization work at multiple facilities.

Preferred qualifications for this position include:

  • Master's Degree in related field.

  • Certification in general healthcare and management information systems, project management methods, or specific process improvement methodology.

  • Hospital environment.

  • Action OI/Truven.

About Providence Alaska Medical Center

Providence Health & Services Alaska is among nation’s best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.

As the state’s largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Alaska-Anchorage

Req ID: 290682