Job Information

Providence Executive Director, Service Delivery, PPMO, Change Management in Beaverton, Oregon


*This position is hybrid and can sit in the footprint of Providence in the states of AK, WA, OR, CA, TX and MT. Possible required travel up to 10%.

The Executive Director oversees projects and change management for the Enterprise Business Applications pillar under the direction of the Group VP. Key responsibilities of this role include managing project portfolios and leading change management initiatives for Providence’s enterprise Oracle Cloud ERP, and UK Kronos timecard and workforce management systems.

Working for Providence Health & Services means joining a mission-driven and innovative team that is transforming the healthcare industry. Providence has adopted Oracle Cloud as its ERP, and UKG Kronos Workforce Management as its time keeping and workforce management system. As a member of the Enterprise Business Applications team at Providence, you will have the opportunity to optimize and enhance our ERP and timecard systems that support over 122,000 employees. You will also be part of a diverse and collaborative community that shares the values and vision of Providence, a not-for-profit Catholic health care system that operates 52 hospitals and over 1,000 medical clinics across seven states. If you want to challenge yourself and make a difference in people’s lives and in the experience of our clinical caregivers, Providence Health & Services is the place for you.

Essential Functions

  • Project Portfolio Management – Strategic Functions:

  • Directs adoption and enhancement of the project management processes. Refines implementation structures and tools using emerging strategies and technologies for project management.

  • Works with EBA leaders to set and maintain project management standards and governance. Prioritizes EBA projects using a model linked to business strategy.

  • Identifies and evaluates operating and strategic priorities, tracks value propositions, and executes the IS vision.

  • Partners with business/IS/Operations councils to manage implementation and change. Works with pillar and business leaders to evaluate the scope and purpose of new requests. Manages and meets customer expectations for project success with measurable outcomes.

  • Maintains relationships with business partners and senior leaders for knowledge sharing and best practice, and validates the value partners receive

  • Analyzes implementation and delivery trends to drive continual improvement and organizational learning.

  • Supports strategic planning processes and represents the PMO in decision-making and planning.

  • Change Management – Strategic Functions:

  • Develops and implements a comprehensive change management strategy, including strategies for stakeholder engagement during the project lifecycle, change impact assessment and readiness, and communicating with and training impacted caregivers.

  • Manages customer expectations for each change initiative

  • Continually improves and develops implementation structures and tools for change management

  • Collaborates with other IS teams and training groups to align and enhance change management best practices.

  • Department Management:

  • Provides responsive leadership. Delegates, motivates staff, and evaluates performance. Recruits, trains, motivates, and develops teams of professionals.

  • Balances multiple priorities and information needs across EBA programs, projects, and operational teams.

  • Coordinates teamwork with multidisciplinary groups and facilitates strategy sessions.

  • Builds consensus and agreement on courses of action when there are multiple perspectives.

  • Develops and implements standards and policies for implementations and updates of EBA applications across Providence.

  • Manages project budgeting and expenditures for the EBA project portfolio, including reporting of labor hours against projects.

  • Leads compliance with Project Management policies and procedures for EBA services.

  • Oversees portfolio implementations and drives changes as needed. Manages demand and resource capacity planning. Tracks portfolio-level metrics.

  • Department Operations:

  • Monitors portfolio performance based on specific KPIs. Collaborates in the design of customer-centric dashboards.

  • Develops and uses quantitative and qualitative data to create metrics.

  • Oversees Project Management and Change Management team operations

  • Maintains reliable and scalable Project Portfolio and Project Management structures to support Providence's growth and financial objectives.

  • Audits complex proposals to validate goals, funding, staffing, resources, and business assumptions.

  • Regularly communicates with EBA leadership, reporting status and addressing key issues, risks, schedules, and conflicts.


  • Bachelor's Degree in Computer Science, Business Management, or Information Services. Or equivalent education/experience.

  • Master’s Degree in Information Services, Business Administration, Healthcare Administration, Public Administration, or a related IS or healthcare field. (Preferred)

  • 10 or more years of experience with 7 years of leadership experience, preferably in a healthcare setting, or an equivalent combination of relevant experience.

  • Demonstrated experience of successful delivery of large enterprise wide programs/portfolios.

  • Proven experience in the development of sound, intelligent strategies for strategic system implementation, integration methods, business process improvement, change management, product integration and risk management.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 288270
Company: Providence Jobs
Job Category: IT Administration
Job Function: Information Technology
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 4011 SS IS EBA DATA PROCESS
Address: OR Beaverton 3601 SW Murray Blvd
Work Location: Murray Business Ctr Beaverton-Beaverton
Pay Range: $73.67 - $130.26
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at