Providence Intake Specialist 1 in Beaverton, Oregon
Providence is calling an Intake Specialist 1 to the Nurse Call Services Department (0.9 FTE, Evenings) at the Murray Business Center in Beaverton, OR.
We are seeking an Intake Specialist 1 who will be a member of the Triage Service Center team, will be the pivotal first line of communication to Triage Service Center patients/clients in a multi-contract, automated work environment which operates 24/7. Answer all incoming calls providing general assistance along with entering demographic and symptom data into the software program based on defined acuity parameters. Immediately alerts the RN or BH clinician of emergency and/or urgent calls or otherwise places calls into queue.
In this position you will have the following responsibilities:
Work in a dynamic call center environment. Receives calls from patients/clients, obtain demographic and symptom information
Determine if patient/clients need is emergent or urgent and refer them immediately to an RN or BH clinician, if need is not an emergency or urgent call places information in the queue according to acuity guidelines
Maintain excellent working knowledge of the RVU (acuity) list, including recognizing urgent/emergent calls that may need an immediate RN/ behavioral health clinician consult including active listening skills, ability to understand the types of concerns the caller is describing, and ability to determine appropriate path of action
Have a strong verbal, written and interpersonal skills demonstrated clear, correct, and timely communications and effectively working with both internal and external customers
Follow department Quality Improvement procedures
Employ learned methods for achieving improved outcomes
Display ability to work in an ever-changing environment and participate constructively in change processes
Utilize the computer in an efficient and effective manner through continuing education related to software, database and file maintenance
Maintain neat, orderly environment
Complete annual mandatory education review
Be actively participate in Interdepartmental Committees
Prioritize individual workload to meet deadlines, fluctuations in call volumes, and rapidly changing priorities
Empathize with client/patient concerns and provides information in a professional, detailed manner that is easily understood and is courteous in manner at all times
Utilize solid judgment and adhere to all policies ensuring the protection of confidential information related to patient/client information according to internal and HIPAA regulations
Attend and participate in staff meetings and other meetings as assigned
Meet and maintain all productivity/ quality department standards based on the average
Required qualifications for this position includes:
High School Diploma -OR- GED
Coursework/Training: Medical terminology course, or completion within six (6) months
Two (2) years in Customer service experience
Preferred qualifications for this position includes:
Two (2) years post-high school education
Certification / Licensure in a health care related field
Customer service experience in a Healthcare environment, either general medical and/or behavioral health setting
Call Center experience
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Req ID: 275042