Providence Health & Services Chief Operating Officer in Burbank, California


Providence St. Joseph Health is calling for a Chief Operating Officer in Burbank, California.

This is an exciting opportunity for a Chief Operating Officer (COO) and is responsible for the smooth and efficient operation of Providence St. Joseph’s Medical Center and associated business lines. In this capacity, the COO carries responsibility for assisting in development and integration of the organizational strategic plan in concert with operations. The COO is expected to act in the absence of the Chief Executive and will exercise management responsibility over the hospital, ensuring efficient services that are designed to meet the needs of patients, physicians, the public and staff.

As health care evolves, Providence Saint Joseph Health (PSJH) is responding with a vision and core strategy to transform and innovate at scale. Across five states, PSJH and its affiliates continue to pioneer how care is delivered by sharing one strategic plan designed to improve the health of entire populations by supporting the well-being of each person the organization serves. The plan supports the vision, “Health for a Better World: Know me, care for me, ease my way®”, which is PSJH’s promise to patients, customers and communities. Through innovation, excellence, good stewardship and working together across PSJH, we will continue to lead change to improve the health of our communities.

In addition, specific focus areas will include:

  • Demonstrates PSJH’s values of compassion, dignity, justice, excellence and integrity to patients, caregivers, providers and visitors.

  • Provides quality service in the performance of work assignments and duties.

  • Directs and supervises the Departments and associated functions of all areas of responsibility.

  • Develops short and long-term objectives, plans and strategies, which optimize the use of personnel, material resources, and information technology in an effort to meet and exceed the commitments to customers. Assists the CE in development of strategic facility plan and implementation.

  • Develops budgets and capital requirements and assure compliance. Assists others as needed.

  • Consults with relevant personnel and customers to determine priority areas of need in order to establish goals and plans. Coordinate services throughout the continuum. (4)

  • Oversees activities relating to workflow, processes and procedures to assure seamless service.

  • Effectively plans and communicates change keeping in mind the needs of the customer and all stakeholders.

  • New hire and annual evaluations are completed in a timely manner.

  • Learns and uses project management and workout tools to facilitate meetings, planning and problem solving processes and consensus building. Effectively prioritizes and utilizes support personnel such as the black belt and financial analyst to assure maximum effectiveness of process changes and analysis. (4)

  • Implements systems and processes to improve patient throughput in an acute care, specifically for both inpatients and ER patients as well as throughout the post-acute continuum.

  • Collaborates with Executive Leadership Team and others in planning, policy development and operations:

  • Assists with the establishment of program goals and provide direction to others to attain program objectives.

  • Develops organizational structure, plans, program guidelines, policies and procedures to support and carry out the organization’s goals and objective in collaboration with others.

  • Ensures that appropriate services are provided which are consistent with the mission, values and goals. Handles complaints in keeping with customer service focus and values.

  • Organizes, control, prioritize and coordinate activities to achieve program objectives.

  • Keeps senior leaders, staff and others informed of program activities through records, documentation, reviews, meetings and communications.

  • Oversees and coordinates all construction and capital budget items for the Medical Center, off site MOB’s and other rental properties

  • Remains current with economic environmental changes, regulatory requirements and system and process developments.

  • Assures appropriate staffing, productivity and competency as well as retains high performing staff.

  • Manages all non-3rd party payer contracts, with primary focus on physician contracts and operational expense management

  • Demonstrates a clear understanding of physician communication needs and preferences by developing strong and credible relationships with the medical staff.

  • Oversees/facilitates the proper flow of information to assure awareness of associated policies, priorities and initiatives. Foresees and anticipates needs for informing and produces concise, clear documents.

  • Assures staff is informed and current of organizational changes, policies and processes.

  • Responsible for clinical ancillaries and support services as depicted in Attachment A and provides leadership to direct reports including establishing accountability and reporting criteria. Evaluates and administers rewards for performance. Completes performance evaluations in a timely manner. Facilitates effective decisions and priority setting. Delegates appropriately to allow decision making at the appropriate level.

  • Develops an environment of mutual confidence, trust, integrity and ethics and mutual respect in support of a just culture. Assertively participates in, contributes to, and monitors the development and accountability of people. Rewards appropriately. Also ensures “ownership” and accountability.

  • Serves as a delegate in committees or as a representative on behalf of and as requested by the Chief Executive.

  • Accepts additional responsibility as a leader for other operations as requested.

  • Has authority to hire, reclassify, appraise, discipline, terminate direct reports. Terminations occur in consultation with Human Resources.


Required qualifications for this position include:

  • Bachelor’s degree required. A masters' degree, or equivalent, with a healthcare focus is preferred.

  • At least ten recent years of progressively responsible, successful experience in healthcare management/administration with the last five years in a key leadership level position (above Director).

  • Prefer direct management responsibility within any or all of the following areas: areas of direct report, overall hospital operations management and financial analysis and budgeting.

  • Demonstrates strong analytical skills to evaluate results through data monitoring. Experience in the use of Microsoft Office tools preferred and MediTech information systems.

  • Demonstrates excellent communication skills both written and verbal.

About the department you will serve:

Providence St. Joseph Health was established on July 1, 2016, creating the second largest Catholic health system and fourth largest non-profit integrated delivery system in the country, which provides a broad range of health and outreach services throughout the western United States. With total revenues exceeding $20 billion in fiscal year 2015, the health system family includes 50 acute care hospitals as well as home health agencies, hospice care, outpatient services, skilled nursing facilities, insurance plans and physician organizations. Providence St. Joseph Health includes more than 100,000 caregivers, 829 outpatient clinics, 23,000 physicians, across seven states. The system has 1.9 million covered lives.

The Providence St. Joseph Health family includes:

  • Providence Health & Services

  • St. Joseph Health

  • Covenant Health in West Texas

  • Facey Medical Foundation in Los Angeles

  • Hoag Memorial Presbyterian in Orange County, California.

  • Kadlec in Southeast Washington

  • Pacific Medical Centers in Seattle

  • Swedish Health Services in Seattle

Providence Saint Joseph Medical Center is a ministry that is committed to the mission and values of Providence Saint Joseph Health. Located just north of Los Angeles in Burbank, the 392 bed Providence Saint Joseph is the San Fernando Valley’s largest hospital. Founded in 1943 by the Sisters of Providence, Providence Saint Joseph is known for its state-of-the-art technology and high quality, compassionate care. Its 2,300 employees, volunteers, Guild members and nearly 700 physicians share a commitment to provide quality care for all.

Providence Saint Joseph is known for advanced technology, including the use of robotics, to bolster a tradition of quality care. It has received recognition for orthopedics, neurology, bariatrics and cardiac services, and it provides the full range of diagnostic, treatment, care and support services. The Roy and Patricia Disney Family Cancer Center at Providence Saint Joseph Medical Center, which opened in early 2010, is the largest, most comprehensive cancer center in the San Fernando and surrounding valleys.

About Us

Providence St Joseph Health is proud to be an Equal Opportunity Employer that does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

We offer a full comprehensive range of benefits - see our website for details

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Director / Executive

Location: California-Burbank

Req ID: 188737