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Providence AVP Service Engineering in Irvine, California

Description:

THE ROLE

The AVP-Service Engineering is accountable to drive continuous improvement across the Providence Saint Joseph Health technology services ecosystem through three key areas:

Service Process Management : Working with leaders across the IS organization, identify and map core IS service processes across the technology landscape to ensure a complete process roadmap is understood. This work will leverage existing efforts where they exist and through partnership build new service processes maps as appropriate. As the service landscape is understood, focus will shift toward ongoing governance (for example the creation of a service management office governance structure) and driving the modernization of core IS service processes.

Service Engineering : In partnership with executive and operational leadership, as well as the Service Analytics team, drive improvement of IS service delivery across the PSJH enterprise. Using foundational analytics, identify service issues and work with technology owners to engineer issues out of the environment. Where appropriate develop tools and implement new solutions to support service monitoring and/or improved service delivery.

Service Application Modernization and Management : Develop a strategic roadmap for the modernization of the Information Technology Service Management application landscape. Directly lead the application engineering and support teams for all end user client technology, currently centered on cloud based attach. Partner with operational leaders inside and outside Information Services to understand technology needs and rapidly develop forward facing modern solutions to address gaps. Ensure ongoing support and compliance for application ecosystem.

The AVP-Service Engineering will lead a team of engineers, application developers, application support analysts, and other associated technical and project management roles in support of the goals identified above. AVP- Service Engineering is part of the Technology Engineering & Operations (TEO) pillar within Information Services, and will also serve as a technical advisor to the leaders across this functional are focusing on client devices and end user experience to help drive technology strategies forward.

The AVP-Service Engineering shall perform all duties in a manner that promotes PSJH mission, values, and philosophy. In all aspects, he/she serves as a role model for the values and mission of the organization.

ESSENTIAL FUNCTIONS

  • Working with leaders across the IS organization, identify and map core IS service processes across the technology landscape to ensure a complete process roadmap is understood. This work will leverage existing efforts where they exist and through partnership build new service processes maps as appropriate. As the service landscape is understood, focus will shift toward ongoing governance (for example the creation of a service management office governance structure) and driving the modernization of core IS service processes.

  • Develop a strategic roadmap for the modernization of the Information Technology Service Management application landscape. Directly lead the application engineering and support teams for the end user compute roadmap. Partner with operational leaders inside and outside Information Services to understand technology needs and rapidly develop forward facing modern solutions to address gaps. Ensure ongoing support and compliance for application ecosystem.

  • Identifies and develops custom solutions, in alignment with PSJH IS strategy, to address gaps & opportunities between enterprise IS strategy and business partners strategic roadmap.

  • Serve as the executive leader for a team of senior leaders, analysts, engineers, project managers, and other roles required to support execution of strategic road maps.

  • The AVP-Service Engineering shall perform all duties in a manner that promotes PSJH mission, values, and philosophy. In all aspects, he/she serves as a role model for the values and mission of the organization.

  • Serve as a technical advisor to the leaders across this functional to help drive technology strategies forward.

Qualifications:

ABOUT YOU

Above all, we are looking for a servant leader whose personal and professional background demonstrates a genuine passion for the mission and core values of PSJH. You have a style that emphasizes openness, collaboration, visibility, and connectivity. A strong, confident, results-oriented, and decisive leader with the capacity to balance the big picture and strategic perspective with a focus on operations and the details of execution. You can articulate how your work improves healthcare delivery in the communities that we serve.

QUALIFICATIONS

Required experience/education for this position include:

  • Master's Degree in Technology, Management, Healthcare, or related field; and/or equivalent education/experience.

  • Bachelor’s Degree in Technology, Management, Healthcare, or related field.

  • More than 10 years of senior technology leadership experience including experience related to Service Engineering and/or software engineering and development.

  • More than 10 years of experience in leading a team to support the creation and execution of strategic plans / roadmaps to address service and process gaps.

  • 5 years of experience working in a leadership role that required collaborating across multiple technology and/or business functions to achieve business outcomes.

  • 5 years of experience working in a technology leadership role that had involvement in technology engineering and/or engineering operations.

  • Competency with Azure, O365, Cloud design and architecture.

Preferred experience/education for this position include:

  • Ability to analyze information, evaluate results to choose the best solution and solve problems.

  • Ability to analyze information gathered by investigation, and report findings and recommendations.

  • Demonstrated problem solving skills

  • Demonstrated analytical skills and data-driven approach

  • Knowledge of financial principles and practices and the ability to apply them effectively.

For information on our comprehensive range of benefits, visit:

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Health Care

Location: California-Irvine

Req ID: 275549

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