Providence Health & Services Medical Assistant NC - Retail in Irvine, California
Providence is calling a Medical Assistant NC - Retail (Per diem, Day Shift) to Express Care MSO in Irvine, CA.
Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system
We are seeking a Medical Assistant - Retail who will work closely with a team of staff including physicians and advanced level providers to ensure the delivery of high quality patient care. MA duties include assisting with exams and procedures, administering medications, and performing tests under the supervision of a licensed medical provider. The MA is also responsible for front desk, patient registration, insurance billing and payment collection/cashiering in addition to their patient care responsibilities. Actively supports and incorporates the mission and core values into daily activities. Treats all others with respect and demonstrates excellence, justice and compassion in daily work and relationships with others.
In this position you will have the following responsibilities:
Responsible for providing quality clinical care to patient
Identify daily operational and clinical issues to ensure clinic’s operational readiness.
Escalate to management for issue resolution as needed.
Maintain confidentiality of records, patient, employee and medical center information at all times, secured from general public access.
Schedule patients’ appointments
Monitor and manage the appointment schedules daily
Provide general information to patients including but not limited to financial policies, registration requirements, insurances, etc
Coordinate referral preparation, approval and distribution
Organize, stock and maintain an orderly, clean and uncluttered work area, including but not limited to exam rooms, procedure rooms and patient care areas
Oversee that patient waiting areas are clean and well-maintained
Greet and check-in the patient
Verify patient’s information and co-pay
Research patient information within the systems provided
Collect and verify accurate and complete demographic information from patient or family member
Perform patient intake screening and/or makes arrangements for additional diagnostic testing or referral for appropriate provider and set an appointment.
Identify urgent or emergent situations and notifies the provider. Provide appropriate care, including patient mobility assistance, based on the various conditions and needs of the broad diversity of patients
Capture patient information including but not limited to height, weight, drug allergies, current medications and the presenting problem
Document patient information collected, care given, treatments provided and related charges
Process all clerical records for clinic patients including cashiering, as well as completion of encounter forms and patient charts
Assist physicians/providers during examinations and procedures, anticipating needs
Instruct patients on the collection of samples and other test
Conduct or assist with diagnostic tests and procedures including but not limited to capturing vitals, drawing blood and obtaining samples
Under MA certification authorization and by Provider order, administer medications – including oral, subcutaneous, intramuscular or intradermal medication / inoculations
Label, transport and store hazardous waste
Update established patient files as necessary
Transcribe chart notes in real time from providers
Direct flow of patients and calls to the appropriate care team.
Refer the patient to the billing department as needed
Assists with patient phone messages/tasks and documents. Conduct callbacks, when guided
Manage patient flow ensuring enough time for patient and family education
Facilitate communication between patients, providers, clinic staff, internal and external customers to support patient care
Active involvement in improvement of work processes.
Participate in and facilitates change processes
Complete annual mandatory education review and competency program.
Attend and actively participate in mandatory clinical/business department meetings/in-services, staff meetings and assigned committees
Perform opening and closing duties for the clinic
Perform other duties as assigned to your role
Required qualifications for this position include:
H.S. Diploma or GED.
Current Basic Life Support (BLS) card must be from the following authorized governing bodies: American Heart Association (AHA) - (BLS Provider), American Red Cross (ARC) - (BLS for Health Care Provider), or Military Training Network (MTN) – (Healthcare Provider)
Ability to pass proficiency testing following Epic EMR training
Prior experience providing a high level of customer service in a fast paced healthcare environment, including handling confidential data with discretion.
Basic Computer skills including Microsoft Word, Windows
Strong verbal communication and listening skills
Broad knowledge and understanding of the trends and changes taking place in health care
Demonstrated time management and priority setting skills
Working knowledge of desktop software applications (e.g., MS Outlook, Word, Excel, Access, Internet, Email)
Knowledge of the use of health information technology to improve care (e.g., electronic medical records, disease registries, websites, IVR)
Ability to effectively communicate both in writing and verbally, as well as to interact in a professional manner with colleagues, patients, families, and visitors
Excellent organizational, planning, and prioritization skills; able to manage multiple tasks and competing priorities
Able to work well with all members of the health care team and in a team environment
Ability to treat people with respect under all circumstances, instill trust in others while upholding the values of the organization
Flexible and willing to take on increasing responsibility
Ability to develop and maintain effective working relationships with peers, physicians and other staff members
Capable of managing highly confidential information
Demonstrated PC skills, i.e., proficient with MS Office products including Word, Excel, and Outlook
Basic knowledge of medications and their use, to include brand and generic names
Basic knowledge of vaccines, medications, waste disposal and sterile techniques
Flexibility is a must to meet the changing needs of the patients and the various clinics
Ability to concentrate and pay close attention to detail
Ability to analyze and problem solve
Ability to prioritize and juggle multiple tasks under pressure
Solid attendance and punctuality
Compassionate mannerisms and demeanor
Preferred qualifications for this position include:
Graduation from Certified MA Program
Minimum of 6 months recent experience working as a Medical Assistant preferred.
Electronic Medical Records (EMR) experience.
Bilingual in Spanish
Knowledge of insurance and insurance industry practices
About the hospital you will serve.
Express Care is your faster way to well! Express Care Clinics offer same-day appointments and extended hours seven days a week. We're here when you need care for the stuff you just can't treat at home. In addition, Express Care Virtual offers same-day, on-demand, video visits with trusted health care providers. Come see us when you want fast care from folks who know health.Providence Health & Services is further developing its physician integration strategy. As part of this growth, Providence Saint John’s Medical Foundation came into flourishing. Saint John’s Medical Foundation is an integrated, not-for-profit network of medical clinics and affiliated services, servicing the greater Santa Monica and Los Angeles area. The Foundation is expected to continue to grow in the next several years, bringing with it facilities, staff and physician growth to support that objective.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Medical Assistant
Req ID: 281582