Job Information

Providence Senior Patient Services Specialist - Weight Loss Services in Issaquah, Washington


Hiring Bonus and relocation for eligible external candidates who meet all conditions for payment - this is in addition to the fantastic benefits and compensation package offered by Providence that begin on your first day of employment!

This position is responsible and accountable for the coordination of patient care as patients arrive from a referring medical office through scheduling and registering for their services at the Issaquah Highlands facility. This position performs a variety of front office clerical and pre-business services within the hospital setting. Primary responsibilities include patient registration, patient scheduling activities, acquiring insurance verifications and Physician orders, referrals, and triaging phone calls, exceptional customer service, excellent communication and problem solving skills around patient care matters are vital.

  • Accurately registers patients into the electronic medical record. Verifies accurate patient information, including coverage eligibility and PCP. Interviews patients and families to obtain required demographic and financial data.

  • Answers and triages incoming phone calls. Answers routine questions, confirms or re-schedules appointments for incoming calls, soft transfers calls to other departments and schedules patients for upcoming appointments.

  • Schedules appointments for multiple departments including Rehab, Nutrition, Anti-Coagulation, Echo, Cardiac Nuc Med, Infusion, EEG, ECG, Pulmonary Function, Vascular Ultrasound, and others as required. Coordinates scheduling with other departments for various procedures.

  • New referral intake; receives and completes all information required for new patient referral. Verifies required information e.g. medical information, verification of insurance eligibility. Requests insurance authorizations when needed.

  • Enters Physician orders into EPIC for scheduling purposes.

  • Admits patients in EPIC for Surgery, Labor & Delivery and Inpatient stays. Performs bedside registration. Creates pre-admissions for Labor & Delivery and Pediatric procedures.

  • Organizes work to perform multiple functions concurrently, demonstrating ability to respond appropriately to requests from staff, patients, physicians, etc.

  • Contacts patients to remind them of next day appointments and provides preparation instructions. Proactively calls patients with pending Dr’s orders to schedule appointments.

  • Distributes patient educational materials and literature to meet regulatory requirements (i.e. HIPPA, Patient Rights).

  • Manages the distribution of bloodless program enrollment paperwork and advance directive information for the Interventional Platform.

  • Keeps work area neat, orderly and well stocked with the necessary supplies. Keeps patient waiting area orderly through the work day, maintaining pamphlet and magazine supplies. Orders and maintains appropriate levels of office supplies.

  • Obtains and witnesses patient’s signature for consent/financial responsibility/DNR acknowledgment. Scans and categorizes documents in the electronic medical record.

  • Accesses insurance verification programs such as Passport and One Health Port. Confirms insurance information and eligibility. Obtains specific information for Medicare claims processing, such as completing the MSPQ.

  • Responsible for timely corrections in work queues.

  • Initial contact for patients, physician offices, and family members with scheduling needs, physician inquiries, insurance information, and general questions.

  • Greets patients or visitors. Confirms appointments and announces to appropriate party. Screens drop-in visitors by determining purpose of visit.

  • Collects co-payments and private pay deposits, balances cash drawer, and prepares daily deposits.

  • Provides exceptional customer service and demonstrates caring behavior. Works closely with patients, families, visitors, physicians and staff to identify needs, answer questions, resolve problems or provide other information.

  • Arranges for interpreter services when needed.

  • Participates in interdisciplinary quality improvement, safety initiatives, problem identification and resolution of department issues, which could impact the delivery of patient services. Attends department meetings and ongoing education workshops.

  • Responsible for completing appropriate paperwork during EPIC downtimes and inputting accurate information for the recovery process.

  • Flexible in working various shifts when needed. Expected to be cross-trained in all patient access areas. May provide back-up support service to other departments to cover for lunch breaks, vacations or other absences.

  • Pre-registers patients for appointments, including verification of demographics, insurance eligibility and emergency contact information. Schedules surgery pre-admission appointments during pre-registration process.

  • Tracks all incoming calls including referrals and transfers into Patient Access tracking tool.

  • Responsible for collecting, securing and returning patient valuables per policy and documenting in EPIC.

  • Adheres to Federal HIPPA guidelines to protect patient privacy.

  • Demonstrates a good understanding of the overall departmental and organizational operation, following departmental policies and procedures.

Required qualifications:

  • 1 year Recent receptionist or front desk experience in a health care field.

  • Experience with medical terminology and basic medical record processes.

Preferred qualification:

  • Associate's Degree Or equivalent educ/experience

  • Or equivalent from a college or technical school.

  • Medical insurance & billing experience.

  • Experience with computerized scheduling or relational databases.

  • Preferred upon hire: Medical Terminology Certification

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the Puget Sound. Swedish, named a LinkedIn Top Company to grow your career, employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Requsition ID: 140749
Company: Providence Jobs
Job Category: Patient Access
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Day
Career Track: Admin Support
Address: WA Issaquah 751 NE Blakely Dr
Pay Range: $23.08 - $36.10
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.