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Providence Health & Services Patient Registrar - Hospital *Customer Service* *Cross-Training Provided* in Medford, Oregon


Providence is calling a Registrar, PBX (Switchoard) Operator to its Access Services-Patient Registrar department at Providence Medford Medical Center in Medford, OR. This is a part time position offering Friday, Saturday, and Sunday work days. The shifts offered are day shift hours from 7am-5:30pm. We are seeking candidates who may have some scheduling flexibility to meet operational demand.

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a Registrar/PBX Operator that will be the member of a team whose purpose is to provide Providence Health System with superior service in performing multiple functions. General responsibilities are registering patients, obtaining appropriate demographics, insurance and medical information. In addition, will be responsible for operating the hospital telephone and paging system.

In this position you will have the following responsibilities:

  • Demonstrate initiative in acquiring and upgrading knowledge and skills:

  • Maintain knowledge of Medicare, Medicaid, VA, Third-Party Payer and Managed Care contract requirements for payment related to benefits/coverage, eligibility, authorization, deductible, co-pay and notification

  • Provide quality customer service:

  • Greet patients promptly, courteously, and professionally 98% of the time as observed by the Director

  • Ensure that patients are accurately registered:

  • Patient Information:

  • Assign medical record number using correct search procedure

  • Screen admission to determine appropriate admission type

  • Pre-register or register patients capturing pertinent data such as complete demographic, insurance, employer, accident and clinical information

  • Accurately enters data into the system

  • Perform other registration-related duties such as discharges, bed transfers, patient-type transfers, dispositions, etc.

  • Must maintain 95% and above accuracy based on a random sample of verified registrations

  • • Direct patient contact:

  • Obtain appropriate signatures on consents and releases including Advance Directive

  • Serve patient rights

  • Collect patient’s valuables, and places them in the safe

  • Perform operator duties effectively:

  • Acknowledge all calls promptly

  • Page the requested parties accurately, in a clear, audible voice

  • Security:

  • Respond promptly to alarm signals, in accordance with departmental and hospital procedures

  • Notify the appropriate authorities

  • Respond promptly to Emergency Codes such as disaster, trauma, fire, etc. in accordance with departmental and hospital procedures

  • Inform the appropriate parties of pertinent patient information:

  • Demonstrate positive interaction with the public, 98% of the time as observed by the Director:

  • Communicate effectively with physicians, physicians’ office workers and all hospital department employees

  • Maintain positive interpersonal relations with co-workers, so that productivity is maximized

  • Maintain and distribute faxes, physician orders, medical records, surgery schedules, reports, etc., in accordance with departmental procedures

  • Notify the appropriate department or nurses’ station, of patient’s arrival:

  • Escort patients, if necessary, to the service area

  • Collect co-pays, deductibles, and/or co-insurance, and gives the patient a receipt

  • Demonstrate the ability to organize and handle multiple, often changing tasks and priorities


Required qualifications for this position includes:

  • Clerical and computer experience

  • Excellent public relation skills

Preferred qualifications for this position includes:

  • Coursework/Training: College-level coursework

  • Healthcare experience in a hospital setting, health insurance or medical office

  • Multi-line phone experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Day

Job Category: Patient Services

Location: Oregon-Medford

Req ID: 321434