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Providence Health & Services Quality Improvement Manager - General Administration in Medford, Oregon


Providence is calling a Quality Improvement Manager - General Administration (1.0 FTE, Days) to Pmg South Royal Building in Medford, OR

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a Quality Improvement Manager - General Administration that will be responsible for managing the Providence Medical Group's (PMG) quality improvement and operational efficiency department in support of clinical, operational and service excellence. This position is accountable for supervising and directing the work of program managers, coordinators, and quality improvement teams and implementing resulting project solutions across PMG. Responsible for developing and propagating the discipline of quality improvement within the PMG using traditional/new QI techniques, particularly the Lean methodology. Plans, organizes, manages, leads and evaluates the resources, systems and services for PMG to support quality improvement and operational efficiency initiatives. Facilitates leadership/committee review of quality improvement and operational efficiency proposals, prioritization, and management in the following areas: budget, resources, scope, timelines, ROI, communication and decision support.

In this position you will have the following responsibilities:

  • Provide leadership and support to PMG's quality improvement initiatives in pursuit of the Institute of Medicine's six aims

  • Co-chair the Operational Efficiency Committee with Operational Leadership. This committee sets the strategy for the PMG in relation to improvement in efficiency and standardization of processes

  • Lead the on-going cultural development of the Lean culture within the medical group, particularly focusing on our Lean training (RIL) and utilization of these tools in the clinics to drive improvement

  • Lead complex, multi-stakeholder collaborative with external payers and employers to support improvement efforts targeted at those populations

  • Facilitate the quality planning process across PMG, helping to identify strategic areas of focus, and quality performance incentive programs, monitoring and reporting

  • Provide primary staff support to Quality-related committee/work teams including agenda development, minutes, report coordination, follow-up and member relations

  • Oversee assignment of PMG staff to quality improvement teams, encouraging and promoting the use of continuous quality improvement tools and techniques

  • Develop staff to fulfill a role on quality improvements teams to obtain successful outcomes

  • Collaborate with Finance to incorporate projects' financial impact into long-range financial plans and operating budgets

  • Expand organizational knowledge on quality improvement methodologies/techniques

  • Ensure managers and staff are educated/trained on change facilitation (e.g., CAP, Work-Out) and quality improvement (e.g., RCI, LEAN) principles and techniques as appropriate

  • Collaborate to develop/implement communication plans and presentations to inform senior leadership and appropriate stakeholders of project status and outcomes

  • Acts as a liaison between teams and other departments/managers to achieve process and outcome goals


Required qualifications for this position includes:

  • Bachelor's Degree in Business Administration, Public Health, Healthcare Administration/Management, Industrial Engineering, or related field, plus five (5) years experience in similar role in a comparable healthcare organization -OR-

  • Relevant experience of seven (7) years in progressively responsible roles with demonstrated leadership experience in comparable or larger healthcare organization

  • Experience with managing highly independent and dispersed staff that works out at various clinics to drive organizational improvement

  • Proven experience with using Lean methodology and tools to partner with stakeholders to drive improvement in processes in healthcare

  • Demonstrated experience managing a diverse portfolio of quality improvement initiatives

  • Demonstrated expertise in project management

Preferred qualifications for this position includes:

  • Current certification (e.g., PDSA, RPI, Six Sigma, LEAN)

  • Project management current certification

  • Clinical and/or health insurance experience

  • Demonstrated CQI and change facilitation experience (e.g., PDSA, RPI, Six Sigma, LEAN)

  • Experience managing population health improvement and workflow enhancement projects

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits — see our website for details

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Oregon-Medford

Req ID: 332026