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Providence RN Manager, Care Management in Medford, Oregon


Providence is calling a RN Manager for its Case Manager team at Providence Medford Medical Center in Medford , OR.

We are seeking a RN Manager for our Case Management team that will be accountable for the direction and management of the Providence Medford Medical Center Care Management Department. This position provides leadership and oversight for the clinical care management model, team staff members, a large departmental budget and general operations of the department.

They will promote team functioning, advance the clinical care management model and improve coordination of patient care in collaboration with all other disciplines. Responsible for adherence to budget and resource targets.

Work with Regional and system CM leaders, Providence Health Plan Manager of QMM Disease and Case Management, Providence Health and Services Oregon leaders and clinical professionals, health plans and Coordinated Care Organizations, Clinic Leadership, Providence Medical Group providers, and community and government agencies as appropriate to establish effective discharge planning mechanisms and develop new models for transitioning patients back into home and community settings.

The CM Manager will effectively interact with Medical Staff, facility executives/leaders, Utilization Management, Finance and continuum and community partners. At the facility level, the CM Manager coordinates and provides oversight of use of the Patient Assistance Fund programs. This position will operate as a strategic partner to other Oregon PH&S facilities in meeting the Triple Aim.

In this position you will have the following responsibilities:

  • Responsible for Care Management Department activities 24/7

  • Is subject matter expert and provides leadership in Care Management to Care Management staff as well as interdisciplinary partners

  • Assure that Care Management staff are competent in their roles, particularly in the clinical care management model, works with staff to develop and maintain skills

  • Actively collaborate with other PHSOR CM leaders to advance the Clinical Care Management model and leverage our collective resources and talents across PHSOR CM departments and functions

  • Provide input and support to the regionalization of the Care Management model across ORPHS

  • Manage day to day operations of the department which includes but is not limited to:

  • Providing feedback on employee performance

  • Hiring of all Care Management staff

  • Performance coaching and evaluations

  • Managing administrative operations (budget creation and management, job descriptions/roles, policies/procedures, scheduling and assignments)

  • Orientation and ongoing education of staff

  • Track and analyze financial, operational and performance data, including the preparation of summary reports and targeted actions as needed

  • Develop and maintain collaborative relationships with department customers and collaborative partners in providing services

  • Is responsible for continuing personal and professional growth by maintaining knowledge base in area of specialty. Develop expertise through ongoing education and experiences


Required qualifications for this position include:

  • Bachelor's Degree in Nursing

  • Current, unencumbered Oregon RN license

  • 5 years progressive supervisory/management experience including program planning, performance management, staff development and evaluation

  • 3 years Care Management experience

Preferred qualifications for this position include:

  • Master's Degree in Nursing

  • 2 years relevant social services utilization management and/or quality management

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Nurse Lead/Supervisor/Manager

Location: Oregon-Medford

Req ID: 277656