Job Information

Providence Director Care Management at Mission Hills - Holy Cross in Mission Hills, California



The position is accountable for overseeing care transitions, through-put, and optimal care continuum utilization throughout the acute care ministries. At minimum, this will include case management, utilization management, and discharge planning. This will also include responsibilities for social work, and psychosocial interventions that support safe and sustainable care transitions and discharges.

The Director, Care Management [DCM] is accountable for patient care, outcomes, and satisfaction associated with care transition functions. The DCM is accountable for engaging and dynamic leadership that drives performance and outcome that meet or exceed regional and national peers. This includes annually establishing ministry-specific strategic and operational plans (incorporating clinical, administrative and financial goals, objectives and metrics), managing to pre-determined metrics (meeting or exceeding expectations); people management and development; and services that are ultimately patient-centered and focused, and delivery on the Triple Aim.

Critical to the success of the DCM is delivery on customer service and communication, throughout and from all levels of responsibility, that encourage stakeholder engagement, collaboration and which support stakeholder satisfaction. This includes one-to-one interaction and education, presentations, and performance reporting.


  • Directly supervises, manages and fosters professional development of staff within areas of responsibility. Applies uniform standards of practice, supports the recruitment of qualified individuals, and provides ongoing education, evaluation and performance feedback as appropriate.

  • Annually develops and engages a strategic work plan that incorporates quality, clinical, administrative and financial goals and objectives. Then actively works and delivers on the plan metrics (meeting or exceeding stated objectives).

  • Continuously seeks to improve quality, performance, and outcomes, as well as support a safe environment for all individuals served, and other appropriate stakeholders.

  • Develops budget for all areas of responsibility, including staffing productivity and performance metrics. Monitors and manages any variance against budget, with the expectation of meeting or exceeding planned performance.

  • Fosters collaborative communication and engagement with the medical staff and other community care partners to support optimal care transitions and patient experience.

  • Collaborates with the oversight and management of the ministries Physician Advisor program to ensure appropriate medical staff engagement, education, understanding and compliance.

  • Is directly accountable for ministry care transitions related to case management, utilization management, discharge planning, and psychosocial interventions.

  • Identifies and acts on negative trends and variances as appropriate.

  • Manages regular reporting and communication to appropriate ministry and regional stakeholders regarding care management performance and outcomes.

  • Actively seeks out consultation and support to/from executive leadership for challenges related to areas of responsibility, patient care, and patient outcomes.

  • Serves as a coach, mentor, educator and advocate for direct reports, medical staff and ultimately the individual served.

  • Ensures appropriate licensing, regulatory and accreditation compliance at all times.

  • Actively seeks to improve quality and care programming to meet the core objectives of the Triple Aim, and for the benefit of the individuals served.

  • Acts as point and liaison for various community care partners that may be involved in care transitions and continuum of care pre/post-hospitalization.

  • Supports a culture of learning and excellence, that includes continuous professional development of staff and self.

  • Participates and chairs (co-chairs) hospital/medical staff committee meetings as required.


  • Bachelor's Degree in Nursing (if nursing); and Master's Degree in Health-related/science field (if nursing), or Master's Degree in Social Work (if other than nursing)

  • Upon hire: California Registered Nurse License (Vendor Managed)

  • Within 30 days of hire: California Fire and Life Safety Card - National Organization (Vendor Managed)

  • 2 years of care management experience in an acute care setting/environment

  • 2 years of Healthcare management related to acute care case management.

  • Knowledge of principles and practice of acute case management

  • Knowledge of evidence-based practice

  • Understanding of the care continuum and care transitions related to acute care ministries.

  • Effective problem solving, writing, communication and organizational skills are required.

  • Ability to manage multiple tasks simultaneously required.

  • Must be able to build, cultivate and maintain key working relationships to drive expert to expert collaboration.

  • Proficient in Microsoft Office products including Word, Excel, PowerPoint and Outlook.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

Requsition ID: 230517
Company: Providence Jobs
Job Category: Care Management
Job Function: Clinical Care
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 7003 PHCMC CASE MGMT
Address: CA Mission Hills 15031 Rinaldi St
Work Location: Providence Holy Cross Medical Ctr-Mission Hills
Pay Range: $72.35 - $118.76
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.