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Providence Manager, Clinical Program RN in Mission Hills, California


Providence is calling a Manager, Clinical Program RN (Full-Time/Day Shift) to Providence Facey Medical Foundation in Mission Hills, CA.

We are seeking a Manager, Clinical Program RN who will be responsible for collaboration, development, implementation and ongoing evaluation of programs / systems that enhance professional practice outcomes within the healthcare medical team. Shares accountability for oversight of education, clinical practice and safety protocols in conjunction with implementation of new standards of care. Role models proactive, values driven working relationships across the organization in an interdisciplinary approach to patient care. Assures practice is in accordance with JCAHO standards, State and Federal regulatory criteria and professional practice / scope of practice. Develops effective relationships to lead, role model, collaborate and effectuate change. Participates and guides in the selection and hiring of key clinical positions within the division.

In this position you will be responsible for:

  • Take direction from Clinical Operations and collaborates with operations for all clinical processes, competencies, safety, infection prevention, and clinical care initiatives to provide consistent practices and standards of care at assigned ministry.

  • Continually assess compliance and makes recommendations regarding current policies, procedures, standards of care, education and safety practices so that they are consistent across the organization. (Promotes excellence in patient care / safety consistent with knowledge of NCQA, OSHA and governing regulatory agencies identified by practice standards, skill validation and proficiency of the staff.).

  • Facilitate / lead clinical competency program, work safety, patient safety, scope of practice compliance and initiates educational opportunities and staff development.

  • Communicate and interact effectively with supervisors, managers, directors and administration to assess and develop action plans to enhance clinical processes. Attends various meetings as appropriate and contributes ideas for improving efficiency, productivity, and patient satisfaction. Actively participates on committees.

  • Work collaboratively to enhance medical practice initiatives working to collect data, initiate methods for improvement and education for process changes involving clinical staff and providers.

  • Provide regular communication, providing staff with standards of performance, informing them of job expectations and evaluating their performance. Fosters environment of continuous improvement. Provides direction, setting clear expectations, coaching and motivating direct reports in daily administration of their duties.

  • Participate / guide in recruitment, selection, training, discipline, discharge and development of clinical staff as needed. Utilizes human resource tools for coaching process.

  • Develop goals and objectives for clinical departments and collaborates with onsite leadership to ensure goal appropriateness. Seeks to understand and facilitate effective communication.

  • Conduct regularly scheduled meetings for distribution of information, training and collaboration.

  • Take initiative to identify problems within the department, analyze and recommend / implement appropriate action.


Required qualifications for this position include:

  • Bachelor's Degree in Nursing.

  • Current State of California RN License.

  • Active BLS (Basic Life Support) certificate for Healthcare Providers – American Heart Association (AHA).

  • 5 years experience as a Registered Nurse including both areas of ambulatory care and acute care nursing.

  • 3 years Supervisory/management experience in an ambulatory or acute care setting.

  • Basic computer skills including Microsoft Word, Windows, Excel, and an e-mail system.

  • Demonstrate a broad knowledge of nursing operations / professional practice and performance improvement and ability to apply this knowledge to situations / complex issues for continuous improvement.

  • Current knowledge in ambulatory care developing patient focused-teams.

  • Knowledge of regulatory requirements necessary to maintain current standards of practice within clinical scope of practice and safety programs.

  • Strong organization skills, proficient in computer skills / software programs.

  • Positive communication skills – ability to communicate at all levels theoretical and technical concepts:

  • Ability to teach.

  • Build positive functional teams.

  • Demonstrate positive mentoring skills in management of people/ patients and teams.

  • High level of customer services skills with a genuine caring approach to helping people.

  • Requires excellent written and verbal communications skills to communicate effectively with individuals at all levels of the organization.

  • Skilled in leading and motivating staff with the ability to mediate difficult circumstances.

  • Possesses strong interpersonal skills to achieve desired goals and to interact effectively with management and non-management personnel and physician groups.

  • Ability to work effectively under pressure by prioritizing work activities and re-negotiating deadlines.

  • Demonstrates understanding of fiscal responsibility – monitoring, supporting budget demands.

  • Effectively builds relationships with staff / interacts frequently with staff to gain understanding of needs and foster individual staff development.

  • Demonstrates ability to work as a team member – seeks out and utilizes resources appropriately.

  • Ability to develop positive, productive working relationships with others.

  • Ability to work in a fast-paced department and handle multiple tasks, work with interruptions, and deal effectively with confidential information.

  • Be able to work effectively under pressure by prioritizing work activities and re-negotiating deadlines.

  • Effective documentation skills, critical thinking and problem solving skills.

  • Ability and willingness to travel between SJHH locations.

  • Demonstrates ability to work independently, evaluate, investigate and develop programs / policy and procedures for the enhancement of our organization.

Preferred qualifications for this position include:

  • Master's Degree in Nursing.

  • 7 years experience as a Registered Nurse including both areas of ambulatory care and acute care nursing.

  • Proficient in all MS Office applications.

  • Bilingual English/Spanish communication skills.

About the organization you will serve:

Facey Medical Group is a multi-specialty medical group with over 160 physicians providing care to the growing population in the North & East regions of Los Angeles & Ventura Counties. Twelve medical clinics, including two urgent care centers and dedicated women's centers, are located across the San Fernando, Santa Clarita, San Gabriel and Simi Valleys. The group began as a single medical practice over 90 years ago.

Facey is part of Providence Health & Services, an integrated, not-for-profit 5-state network of hospitals, care centers, medical clinics, affiliated services and educational facilities spanning from California to Alaska.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Nurse Lead/Supervisor/Manager

Location: California-Mission Hills

Req ID: 280781