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Providence Health & Services Quality Management Specialist in Mission Hills, California


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Providence is calling a Quality Management Specialist (Full-time/Day-shift) to Providence Facey Medical Foundation in Mission Hills, CA.

We are seeking a Quality Management Specialist , who will oversee the daily operations of AMP (Align.Measure.Perform) programs and other performance improvement initiatives as assigned by the Quality Management Manager. This position provides on-going communication to patients, staff and physicians, runs reports, and manages electronic applications for improved patient care coordination.

In this position you will have the following responsibilities:

  • Coordinate with IPA and Employed physician offices to operationalize AMP programs in an ambulatory care setting. Run outcomes reports, track changes over time and monitor new measures.

  • Maintain accurate and up-to-date AMP databases to identify and track patients. Enter data, run reports, manage users and communicate with physicians and their office staff.

  • Coordinate AMP and HCC written and verbal communication with patients through letters, surveys and phone calls.

  • Research problems by investigation methods at physicians’ offices in paper charts or/in electronic medical record systems and/or practice management system when discrepancies in data exist, provide accurate and timely responses to physicians, and update appropriate Providence databases

  • Fully comprehend clinical AMP measures and support the Manager of Quality Management in ongoing communications to the IPA and employed physicians.

  • Manage the continuity of care process to ensure follow-up with patients who have been discharged from the hospital or Emergency Department.

  • Assist in process improvement initiatives by organizing meetings, collecting data and following-up with departments, practices and sites.

  • Work with the Director of Quality Improvement and Manager of Quality Management to administer chronic care management programs.

  • Participate in staff meetings and assist in other Performance Improvement initiatives.


Required qualifications for this position include:

  • 3 years experience in quality improvement

  • Must possess excellent teaching skills including presentation, syllabus and handouts.

Preferred qualifications for this position include:

  • Bachelor's Degree in Healthcare Administration

  • Experience with HMOs and health plans

  • Experience in developing educational programs and procedures

About the hospital you will serve.

Facey Medical Group is a multi-specialty medical group with over 160 physicians providing care to the growing population in the North & East regions of Los Angeles & Ventura Counties. Twelve medical clinics, including two urgent care centers and dedicated women's centers, are located across the San Fernando, Santa Clarita and Simi Valleys. The group began as a single medical practice over 90 years ago. Facey is part of Providence Health & Services, an integrated, not-for-profit 5-state network of hospitals, care centers, medical clinics, affiliated services and educational facilities spanning from California to Alaska.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Quality/Risk/Safety (Non-Clinical)

Location: California-Mission Hills

Req ID: 319978