Job Information

Providence Executive Director Clinical Operations - Mission Heritage Medical Group in Mission Viejo, California



The Executive Director, Clinical Operations is accountable for leadership, direction, and administration of the Mission Heritage Medical Group clinics. This position is accountable for the outcomes of specialty clinics to ensure efficient, high quality, coordinated, patient-focused care. The ED Clinical Operations leads Directors of Clinic Operations representing key specialties and programs. This individual works with cross functional teams of the medical group, acute care, clinical programs, finance, and planning and strategy experts to develop and execute specific physician alignment, clinical & strategic relationships and growth strategies for specialty clinics, in service to regional and system metrics. The ED Clinical Operations is a key member of the Providence Medical Foundation Executive Team.

The position will also provide leadership for other initiatives as requested by Leadership.


  1. Understanding and appreciating the diversity of clinical specialties and practices and the unique culture of various physician groups and clinics

  2. Scope of responsibility and the rapid demand of multiple stakeholders

  3. Meeting the demand for services within a defined budget with appropriate staffing and resources in the face of ever-increasing cost constraints

  4. Balancing the sometimes-conflicting goals and objectives of multiple stakeholders representing multiple interests in our highly matrixed organization


  • Provide overall direction and leadership to medical offices. Assure compliance with the laws, rules and standards of regulatory bodies and accreditation agencies.

  • Responsible for clinic operations including workforce strategies, budgeting, access, financial performance, achievement of service metrics, and management of teams and deliverables.

  • Work with local and regional teams across ministries to identify and scope appropriate growth opportunities.

  • Collaborate with primary care, Clinical Programs, Value Teams, acute care, division and system leadership, central services, and other services and departments to provide programs and services in response to the community's needs and to our strategies. Direct various projects related to growth, service and operational excellence.

  • Provide relevant operational feedback to and from providers, clinic leadership and staff involved in operations and programs; recommend and influence strategic and tactical programs.

  • Guide and support clinic leadership in developing goals and annual operating budgets for assigned clinics and ensures that individual clinics are operating within budget guidelines and are meeting stated quality and productivity objectives.

  • Participate in budget/space/capital planning related to clinics. Monitors metrics including revenue, payor mix, productivity and expenditures.

  • Hire, train, guide, evaluate and provide leadership for clinic Directors of Operations and clinic manager(s) to support the infrastructure needs of day-to-day operations of the clinics. Develop and support programs that support DEI initiatives and goals and encourage a diverse workforce.

  • Lead and/or provide support for other strategic priorities on an as needed basis.

  • Represent specialty clinics as a government, business and community liaison.

  • Represent specialty clinics on key committees and boards within Providence


  • Bachelor's Degree in Business, Healthcare Administration or related field

  • Master's Degree in Business Administration/Healthcare Administration or related field (preferred)

  • 7 years of management experience; experience in progressively responsible roles with demonstrated leadership experience and strong project/change management skills (preferably within Healthcare)

  • Experience working in a large matrixed organization including experience with operations, finance, quality, risk and business growth & development

  • Must have worked directly with healthcare leadership including physicians

  • 7 years of experience working with community and business leaders, physicians and other clinical leaders, finance and operations leaders and executives

  • Experience in building new business, developing and managing people and teams, designing and/or re-inventing systems and structures and aligning teams and individuals around priorities

  • Experience with developing and monitoring financial and operational accountability and reporting systems

  • Experience in developing strategic and business plans, budgets and proforma

  • Strong negotiation experience and proven track record in successfully developing and executing negotiation strategies for significant and complex relationships

  • Skilled in CAP, Lean and complex project management

  • Public presentation and communication skills

  • Self-starter with personal values compatible with Providence

  • Ability to collect, analyze and present data and research with credibility to both inform decisions and help build the case for change to support the execution of a decision(s). Ability to communicate in both written and oral form of highly complex information that will allow leaders to make the appropriate decisions; ability to design, develop and implement highly complex expansion possibilities

  • Understands core business processes and operations. Strong negotiation skills. Demonstrated ability to navigate politically sensitive discussions and implement creative solutions to achieve shared objectives. Ability to work and succeed in a highly matrix organization

  • Possess and leverages senior-level organizational development, change management, communication, and project management skills and competencies to proactively and effectively drive outcomes. Can build shared vision, accelerate alignment, and rapidly adopt and drive enablers to success

  • In the role of change agent, educates, influences, and encourages decision makers at all levels, in groups and individually, about change processes, effectiveness, and process improvement. Effectively advocates for involvement and commitment from all levels to initiatives associated with organizational evaluation and improvement. Ability to direct and motivate leaders who are not your direct reports. Researches and identifies potentially improved structures, processes, methodologies for high performance through reading, networking, educational activities, etc.

  • Models effective team membership for others in the System. Encourages team cooperation and fosters the development of trust. Actively facilitates and supports team decisions. Takes initiative to resolve conflict. Contributes in concrete ways to an effective and satisfying work environment

  • Demonstrates the ability to deal with complexity. Consistently makes sound decisions that reflect thorough consideration of alternatives and creative solutions that influence change. Maintains an awareness of and is sensitive to the impact of decisions on others

  • Demonstrates the ability to deal with ambiguity. Supports and promotes new or evolving procedures and routines. Participates actively in the change process and offers suggestions for new approaches

  • Manages time effectively. Anticipates problems and takes corrective action prior to completing the task

  • Anticipates and takes personal responsibility for customer satisfaction. Leads by example. Consistently goes out of the way to listen, understand, and respond to the needs of others in a sensitive manner. Difficult or unusual contacts are repeatedly handled with success

  • Is viewed by others as a leader. Demonstrates high credibility and capacity to drive change. Handles failures constructively. Is responsive and service-oriented. Ability to provide leadership as a servant leader. Ability to work in a stressful environment, while maintaining a calm demeanor

  • Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance. Self-directed

  • Exceptional oral (presentation) and written communication. Must be able to communicate to a wide variety of audiences. Listens with sensitivity and openness. Actively seeks constructive feedback and remains open and receptive to it. Maintains and presents messages in a logical and well-organized manner. Anticipates the information needs of others.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

Requsition ID: 169521
Company: Providence Jobs
Job Category: Clinical Administration
Job Function: Clinical Support
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Address: CA Mission Viejo 27800 Medical Ctr Rd
Pay Range: $82.24 - $147.01
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.