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Providence Patient Services Representative - Physician Clinic in Mukilteo, Washington


Providence is calling a Patient Services Representative (0.75 FTE, Variable Shift) to work in Physician Clinic at Providence Medical Group Northwest Washington in Mukilteo, WA. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible to all - especially those who are poor and vulnerable.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system

The PSR will provide effective and efficient front office services to patients; coordinate internal and external clinical phone communications among staff, patients, and providers; accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems; perform clerical , scheduling, and records activities in support of patients and staff.

Position Details: This is a part-time position with benefits (2 evening clinics. 30 hours/week, with flexibility on schedule. Weekend rotation will be implemented in the near future. This position can start as early as 8am, and end as late as 7pm).

In this position you will:

  • Greet, check-in and verify patient's information and co-pay in a friendly and courteous manner in person and on the phone; direct flow of patients and calls.

  • Collect and verify accurate and complete demographic information from patient or family member; Accurately enter all data into the information system and update established patient files as necessary.

  • Oversee the processing of all clerical records and information for clinic patients including cashiering, encounter forms, patient charts and refer to billing when appropriate.

  • Ensure required authorizations are present on all patient documents.

  • Ensure management of patient charts including chart organization, pick-up and delivery to needed locations, repair or preparation on new charts, prepare new patient files, may help with purging of inactive charts and release of chart information; Pull patient files for the next day.


Required qualification for this position include:

  • High School diploma or GED equivalent education/experience

Preferred qualification for this position include:

  • Minimum of 6 months experience using Electronic Software

  • Minimum of 2 years’ experience with Customer Service ( Call center, Retail, Food Services, Sales, Medical Office, Reception, Administrative)

  • Basic office equipment knowledge and experience using it (Fax machines, multi-line phone systems, computers)

  • Experience with 10-key and typing with minimal errors

  • Strong verbal and written communication

  • Must be detail oriented, able to multi-task, prioritize, and be self-motivated.

About the clinic you will serve:

Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve Snohomish County in more than 10 locations in scenic northwest Washington. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Variable

Job Category: Patient Services

Location: Washington-Mukilteo

Req ID: 281520