Job Information

Providence Director Patient Experience *$20,000 Sign on Bonus & Relocation Assistance Available* in Napa, California

Description

Under general supervision of President/CEO, directs patient, employee, and physician experience/satisfaction activities. Creates and leads plans for improving the patient, visitor, employee, and physician experience. Collaborates with and directs Santa Rosa Memorial and Petaluma Valley Hospital's patient and physician satisfaction survey processes. Provides leadership in the strategic development and implementation of tactics for Sonoma County ministries' patient experience. Facilitates performance improvement strategies and coaching activities for enhancing the patient experience. Directs and leads all Patient Experience Teams and the Patient and Family Advisory Council. This position will facilitate the creation of Sonoma County's culture of service excellence.

Required qualifications:

  • Bachelor's Degree in Nursing, Business Administration, Marketing, Public Relations or a related field from an accredited college/university

  • Coursework/Training: LEAN Methodology.

  • Coursework/Training: Studer training.

  • Coursework/Training: Project Management.

  • 5 years Patient experience, guest services or strategic planning in health care or other service industry.

  • 5 years Supervisory or managerial level.

  • Experience with PC and mainframe systems including abstracting and reporting functions.

  • Experience in various PC software applications including word processing, PowerPoint presentations, spreadsheets, databases, graphic presentation, and flowcharting.

  • Experience in planning and facilitating teams to a common vision and developing strategies and plans to accomplish objectives. Required upon hire: If position requires driving, a valid driver’s license and proof of insurance per company policy will be required

Preferred qualifications:

  • Master's Degree

  • 5 years Sales experience in the Healthcare field.

  • Experience with Six Sigma or Lean Technology.

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

About the Team

The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Northern California, Providence provides health care services to Eureka, Redwood, Petaluma, Napa and Santa Rosa.

Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Requsition ID: 116285
Company: Providence Jobs
Job Category: Clinical Administration
Job Function: Clinical Support
Schedule: Full time
Shift: Day
Career Track: Leadership
Department: 7820 PATIENT EXP
Address: CA Napa 1000 Trancas St

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.