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Providence Health & Services Director Of Operations - Clinical Applications in New Mexico


Providence is calling an Director of Operations - Clinical Applications to work remotely from one of our footprint states which are inclusive of AK, WA, OR, MT, CA, NM, NV and or TX. This role is a virtual leadership role supporting the CRCA Team at Providence.

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We are seeking a Director of Operations - Clinical Applications who will have the following key goals and accountabilities:

  • Advise the VP, and serve as a thought partner on major strategic considerations

  • Coordinate and execute strategy

  • Improve the team's capabilities and performance where possible; and deliver on analysis and consulting assignments

  • Be responsible for internal team communications, certain external speaking engagements, and working with HR to drive more effective recruiting, caregiver engagement, and mission integration for the digital organization and clinicians

  • Possess a strong program management background

  • Lead large projects through use of a well-rounded technical background in modern application management

In this position you will have the following responsibilities:

  • Create data-driven, business-informed processes to support multiple programs with competing priorities that have broad cross-organizational impact, from conception to customer implementation

  • Establish and maintain effective working relationships with staff at all levels in, as well as with other Providence staff, vendors, agents, and others

  • Conduct presentations to members outside of Providence and outside of the healthcare industry

  • Serve as a thought partner to the VP and team

  • Plan and execute large cross-functional initiatives, inclusive of integration between several software component deliverables, user experience and operational workflows, security, privacy, regulatory compliance, and cost planning

  • Research opportunities to improve the team’s effectiveness through developing processes that enable better execution, rhythm of the business, and effective meeting/process management

  • Lead through influence, working with team members across the organization.

  • Capture action items and think strategically about driving complex decision making and accountability in a highly matrixed and complex organization helping the team get to the best possible solution in the shortest possible time

  • Serve as primary administrative contact with Providence Shared Services on matters related to Contracts, Procurement, Legal, HR, Recruiting, Facilities, Finance and IT working to improving the integration between these teams and the Innovation team

  • Lead triage of critical customer issues across programs to ensure customer success as the product and business scales to more customers

Job Specific Knowledge, Skills & Abilities:

  • Experience developing and maintaining Agile processes for a 100 person distributed product team

  • Demonstrated success with incubating new product ideas from conception to scaling with multiple customers. This includes defining and managing success outcomes for the product development engineering team

  • Collaboration within a global environment--in-country and international teams

  • Comfortable with ambiguity and a fast-paced start-up environment in which you strive to install lightweight processes to help scale the business and drive better decision making

  • Able to work with teams to source data, analyze and interpret quickly and accurately

  • Able to dive deep into issues, understand the details, and synthesize and communicate a clear strategy

  • Ability to think differently about how to solve problems and get large organizations to innovate quickly


Required qualifications for this position include:

  • Bachelor's Degree in Computer Science, Software Engineering, Computer Engineering, Mathematics, or other related scientific or engineering fields -OR- a combination of equivalent education / experience

  • 10 or more years' experience in a leadership role

  • Demonstrated track record of being a change agent, leaving every team and process better than you found it

  • Demonstrated track record of building efficient, low weight, high-quality processes that result in great decisions and rapid execution

  • Background in healthcare and technology

Preferred qualifications for this position include:

  • 10 or more years' experience in a consulting role is preferred, so as to have the perspective of the leader they are supporting

  • 10 or more years' experience with a major consulting firm

  • 10 or more years' experience in healthcare and technology

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Director/Executive

Location: Washington-Seattle

Other Location(s): Montana, Nevada, California, New Mexico, Oregon, Washington, Texas, Alaska

Req ID: 331105