Job Information

Providence Quality Support Specialist *Telecommute* in Oregon


Quality Education Specialists provide monitoring and analysis of performance measures, productivity and quality indicators for all Access Services staff and review and develop solutions to complex problems with multiple departments and facilities.

Required qualifications:

  • Bachelor's Degree -or- equivalent educ/experience:

  • Bachelor’s degree or three (3) plus year’s equivalent work experience in the health care field with strong patient registration and insurance/reimbursement knowledge.

  • Protect confidential/private information related to patients/guarantors, members, employees, and others.

  • Excellent communication skills, both written and verbal, including technical writing with the ability to communicate on both an interpersonal and technical level.

  • Mastery of standard business applications and desktop publishing software.

  • Knowledge of medical terminology, preadmission, authorization, verification, insurance, reimbursement contracts and departmental/system policies and procedures.

  • Knowledge of the legal aspects of Access Services, including state and federal regulations regarding patient access, living wills, organ donation, and other hospital responsibilities.

  • Understanding of Access Services’ potential positive or negative impact on the hospital accounts receivable, cash flow and bad debt processes.

  • Experience in self-directed activities, multi-disciplinary work teams both as team leader and team member

Preferred qualifications:

  • 1 year of experience in a Lead role

  • 1 year of microsoft Office with strong Excel and Access skills.

  • 1 year of in-depth understanding of Epic and its application to Access Services functions

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Requsition ID: 132943
Company: Providence Jobs
Job Category: Clinical Quality
Job Function: Quality/Process Improvements
Job Schedule: Full time
Job Shift: Day
Career Track: Admin Support
Department: 4001 SS RC PAS ADM SOCAL
Address: CA Mission Hills 15031 Rinaldi St

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.