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Providence Health & Services Senior User Experience Designer in Oregon


Providence St. Joseph Health is calling a Senior User Experience Designer . This position works 100% remotely, and is open to candidates residing in in Alaska, Washington, Montana, Oregon, California or Texas.

Applicants that meet qualifications will receive a text with additional questions from our Modern Hire system.

The Patient and Market Experience (PME) team at Providence is looking for a patient- focused Senior UX Designer with the compassion, curiosity, creativity, and empathy to support development of this emerging capability for Providence and to help drive the future of the patient financial experience in health care.

The Senior UX Designer will work closely with our interdisciplinary team of researchers, service designers and customer experience experts to identify actionable design principles, visualize and prototype transformative experiences, and co-create the path ahead for all things patient financial experience. You will bring user experience design excellence to our human-centered design process and support the evolution toward patient-centric service mentality within our organization. This is an opportunity to be part of a team that is creating positive impact for our patients and the healthcare community by creating experiences that change people's lives for the better. This role may also be available as a fully remote role or flexible work location arrangement.

You are:

A strong conceptual designer/design thinker

A strong communicator, able to engage and build trust with a variety of stakeholders

Able to evaluate design solutions in terms of holistic impact (user, business, technology, social)


Nimble and able to get results, sometimes in the face of ambiguity

Passionate about your craft

Perpetually curious

A compassionate, empathic thinker who loves to help others

In this position you will have the following responsibilities:

  • Contribute to all phases of design projects by developing thoughtful, impactful user journeys, concept sketches, user scenarios, data scenarios, user flows, experience maps, wireframes, information architecture, prototypes, interaction patterns and UI patterns.

  • Actively participate and provide influence in experience research and service design strategy development.

  • Ensure that established user needs and service strategy principles have direct impact in the design of user experiences.

  • Collaborate seamlessly with clients, project managers, and others as appropriate.

  • Provides counsel and feedback to stakeholders and other design team staff as needed.

  • Coordinate with UX-related outside partners and vendors as needed.

  • Demonstrate ability to balance projects and individual work to ensure timely, on-budget outcomes, or recommend appropriate modifications and updates to schedules.

  • Study exemplars from design and other industries to learn, leverage, and hone your craft in digital experience design, as well as new technologies to support design experiences.

  • Maintain and develop personal professional knowledge of digital design and its impact in the healthcare industry.


Required qualifications for this position include:

  • Bachelor's Degree in relevant discipline such as Interaction Design, Human Computer Interaction or related design field or equivalent education/experience.

  • 5 years experience working in UI/UX design and product development, preferably in a design firm or agency setting. Link to portfolio and resume along with application.

Preferred qualifications for this position include:

  • 4 or more years of UI/UX design and product development, preferably in a design firm or agency setting

  • Experience in medium to large projects

  • Experience in Agile, Design Thinking and/or Human-Centered Design workflows focused on bringing new products or experiences to market

  • Working knowledge of web technologies such as HTML, CSS and JavaScript as well as iOS and Android environments

  • Experience translating research to inform strategic design and business decisions

  • Experience and proficiency working with design tools like Creative Cloud, as well as rapid prototyping tools like Figma

  • Knowledge and experience working in the health care industry

About the department you will serve.

Revenue Cycle Services throughout Providence support our patient’s financial journey as part of an enterprise-wide human-centered, technology-enabled care continuum. Our family of organizations works across the western US in Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We strive to provide best-in-class revenue cycle services with highly skilled revenue cycle talent. Our Providence Promise of “Know me, care for me, ease my way” is the foundation of our interactions with our patients and caregivers.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: IT Operations and Support

Location: Washington-Renton

Other Location(s): Montana, California, Washington, Oregon, Texas, Alaska

Req ID: 330325