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Providence Health & Services Account Resolution Specialist I in Portland, Oregon


Providence is calling an Account Resolution Specialist I (Business Office, Day Shift, 1.0 FTE) to Providence Oregon Regional Shared Services in Portland, Oregon. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

Apply Today! Applicants who meet qualifications will receive a text with some additional questions from our Modern Hire system.

In this position you will:

  • Make outbound calls to request payment of delinquent account balance, negotiate payment plans or utilize other account resolution methods while achieving established call quality and performance standards.

  • Work with AE inventory and payment plan defaults.

  • Skip trace accounts to obtain updated demographic information to assist in resolving account balance.

  • Use call center technology, predictive dialers, account scheduling, payment follow up and problem solving techniques to resolve accounts.

  • Review accounts to determine suitability for outside collection efforts to bring to final resolution.

  • Ensure that all known contract insurances have been properly billed. Analyze billing issues and payor questions to determine next course of action.

  • Log and resolve lower level complaints and refer more complex complaints through the company's dispute process or to the Collections Lead or Collections Supervisor.

  • Research payment discrepancies by retrieving documents and coordinate appropriate corrections.


Required qualifications for this position includes:

  • 2 years experience in call center, billing, collections or financial industry.

About Providence in Oregon

As the largest health care system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their health care needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Billing/Insurance

Location: Oregon-Portland

Req ID: 312591