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Providence Behavioral Health Ambulatory Services Manager in Portland, Oregon


Providence is calling a Behavioral Health Ambulatory Services Manager- Outpatient Mental Health (1.0 FTE, Days) to Providence St. Vincent Medical Center in Portland, OR.

Schedule: Monday- Friday with occasional Saturday

We are seeking a Manager Behavioral Health Ambulatory Services - Outpatient Mental Health that will plan, organize, coordinate, and direct site specific operations of BH Ambulatory programs and services within Providence Health and Services at Providence St. Vincent and Providence Portland Medical Centers. Direct the clinical and financial operations of these services in collaboration with the Reg Dir BH Ambulatory Services. These operational responsibilities include ensuring site specific programs and services meet or exceed legal, licensing, and/or certification requirements, are in full compliance with legal and regulatory requirements and standards of coding and billing. Ensure programs and services are maintained within the philosophies, goals, objectives, polices and procedures of the region and specific to these services. Responsible to ensure all personnel policies and procedures are followed for employees.

In this position you will have the following responsibilities:

  • Program Development, Management, and Financial Operations:

  • Maintain awareness of philosophical, theoretical, and ethical concepts and incorporates them into service development to ensure high quality care

  • Develop and revise policies and procedures to be in compliance with the requirements of the department, hospital, and accrediting and regulatory agencies

  • Interpret and supports hospital, regional, and department policies and philosophy to staff

  • Develop and maintain strong lines of communication among department staff, and with other hospital departments and staff, physicians and other mental health professionals, and referral sources

  • Develop and oversee Quality Assurance and Improvement activities of the department, including planning and implementing effective corrective action when problems are identified

  • Determine staffing requirements for department as patient acuity, treatment needs, and patient enrollment changes

  • Ensure qualified staff and balanced workload are maintained

  • Establish guidelines of staff requirements and budget, and productivity standards

  • Lead program related meetings, attends other meetings as requested or assigned

  • Oversees development and refinement of treatment services to ensure that treatment needs of patients are being met by the program

  • Be responsible for the financial operations of the programs, including budget preparation and oversight

  • Produce timely responses and reports, such as productivity reports

  • Ensure department staff are knowledgeable and informed about the budget and financial performance of the department

  • Staff Supervision:

  • Hire department staff

  • Complete staff feedback, development goals, and support to ensure orientation, and performance management for all direct reports

  • Ensure that adequate clinical supervision is available for all clinical staff to ensure clinical practice standards and state certification requirements are met

  • Establishes and implements mechanisms to ensure:

  • Timely concurrent utilization review occurs to obtain authorization for treatment from third party payers

  • Assessment and management of factors affecting patient safety

  • Patients are oriented to the program and that patients understand their responsibilities in treatment

  • Service utilize effective treatment philosophy and treatment interventions to meet identified patient need and result in positive clinical outcomes

  • Service excellence standards (including patient satisfaction ratings and related improvement action plans) are established, understood, and practiced

  • Professional Development:

  • Participate in continuing education through attendance in staff development programs, meetings, seminars, classes, etc.

  • Seek and acquire additional education in both behavioral health clinical work and management

  • Ensure that documentation is timely, articulate, informative and pertinent to patient care and meets all regulatory standards

  • Develops liaisons with community agencies and actively participates on community boards or councils and other opportunities to build Providence alliances and potential community partnerships:

  • Maintain knowledge of community resources

  • Establish relationships with referral and potential referral sources

  • Ensure that new services will be developed and implemented and/or capacity of existing services are modified to meet identified community needs


Required qualifications for this position includes:

  • Master's Degree -OR- Ph.D. in Mental health-related field -OR- equivalent education/experience

  • Coursework/Training: Training with respect to the age-related population served

  • Independently licensed behavioral health professional

  • Maintain current licensure where required by state law or hospital policy

  • Five (5) years of direct clinical care of adult psychiatric patients

  • In compliance with company policy and state regulations, a Department of Human Services (DHS) background check is required for this position

Preferred qualifications for this position includes:

  • Three (3) years of management experience in clinical setting with demonstrated supervisory competence and program management

  • Demonstrated experience organizing and implementing Psychiatric outpatient services including The Joint Commission (TJC) and Oregon Health Authority certification, compliant coding, documentation, and billing requirements and standards

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Lead Supervisor/Manager

Location: Oregon-Portland

Req ID: 262458