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Providence Health & Services Central Refill Services Specialist 1 - Ambulatory Clinical Pharmacy *CPhT* in Portland, Oregon


Providence is calling a Central Refill Services Specialist 1 - Ambulatory Clinical Pharmacy (1.0 FTE, Days) to Providence Office Park Portland in Portland, OR. The first 10 weeks will involve trainig at our Office Park location, and after that you will have the potential to go remote. Hours for this position are M-F 9am to 5:30pm, 5 8-hour shifts.

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a Central Refill Services Specialist 1 - Ambulatory Clinical Pharmacy which is a clinical position that will assist in all aspects of processing prescription refill authorization requests. Under the supervision of pharmacy services and working within established protocols, the Central Refill Services Specialist 1 acts as an agent for the provider to authorize prescription refills. This position plays a key role in maintaining a high level of patient satisfaction by providing patients with exceptional customer service and serving as the liaison between patients, physicians and pharmacies..

In this position you will have the following responsibilities:

  • Act as an agent of Providers, authorize prescriptions refills within PMG protocol using the (EMR) while maintaining department level productivity and quality standards

  • Utilize multiple complex workflows to determine appropriate response to a wide variety of scenarios within various refill requests

  • Research medication-related patient health information

  • Process and triage requests in a timely manner

  • Provide clear and concise documentation within the medical record

  • Communicate with patients and/or patient representatives in a manner that is appropriate for age and level of understanding to purvey prescription information

  • Work collaboratively with physicians, pharmacists, and pharmacies and maintain updated process information

  • Effectively and appropriately respond to patients, pharmacies, pharmacists, and clinic staff

  • Respond to changes in workload schedule and re-prioritize as necessary; continually use time in a productive manner to meet workload demands including phone volume, incoming faxes, e-prescribing and patient/provider responses

  • Refer all questions of a clinical nature to a clinical pharmacist

  • Maintain updated program information

  • Report to the Supervisor/Manager any suggestions for positive changes or recommendations within the scope of the department function, and in view of existing policies and procedures


Required qualifications for this position includes:

  • National Pharmacy Technician certification

  • Three (3) years experience as a Pharmacy Technician

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits — see our website for details

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Pharmacy Technician

Location: Oregon-Portland

Req ID: 326454