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Providence Health & Services Clinical Support Coordinator - Utilization Review Quality Management in Portland, Oregon


Providence is calling a Clinical Support Coordinator - Utilization Review Quality Management (1.0 FTE, Days) to Providence Office Park Portland in Portland, OR

Shift: Monday through Friday 8am - 4:30pm

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a Clinical Support Coordinator - Utilization Review Quality Management that wil be responsible for performing duties in support of the core functional areas of case management. The work focuses on coordination and technical support of the programs.

This position functions in a team environment, providing requested services in a centralized setting on behalf of the PMG clinics. Serves as an expert resource to PMG providers and staff concerning processes relating to case management.

In this position you will have the following responsibilities:

  • Act as a resource and contact for the PMG Case Management Program

  • Receive and review inpatient and outpatient reports

  • Partner with Case Manager on triaging service needs

  • Receive and appropriately triages phone calls or requests from Providence hospital-based physicians (e.g., Emergency Department or Hospitalist physician) who are requesting coordination of patients care

  • Assess and delegate appropriate case management cases

  • Coordinate discharge services with hospitalists

  • Coordinate high cost, high risk, high utilization cases determined by Providence Health Plan

  • Track program outcomes against stated policies

  • Compile program reports

  • Receive and triages inquiries regarding quality of care, and Case Management issues

  • Serve as a liaison and resource to the patient, clinic staff and centralized professional staff for problem resolution

  • Assist in developing or revising department or unit policies, procedures, and work flows internal phone lists and external contact lists that are appropriate to position function/role

  • Assist in coordination and scheduling appointments for follow-up

  • High patient volume requires the ability to work under pressure and prioritize tasks

  • The variety of age groups and medical problems encountered requires the individual to be patient, caring and to understand patient and family members needs

  • Anticipate patient and physicians needs requiring initiative and flexibility

  • Review patients charts prior to patient follow-up calls from inpatient hospitalization or emergency department visit


Required qualifications for this position includes:

  • National certification as a Medical Assistant -OR- Obtain within one (1) year of hire

  • Two (2) years of Clinic experience

  • Knowledge, skills and abilities that are typically acquired through completion of a certified medical assistant program

  • Excellent verbal communication, negotiation and interpersonal skills

  • Proficient computer and keyboarding skills

Preferred qualifications for this position includes:

  • Three (3) years of experience in a utilization management function -OR- Working knowledge of utilization management function

  • Epic software experience

  • Experience in database management and spreadsheets

  • Knowledge of database management and spreadsheets

  • Working knowledge in a utilization management function

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Clinical)

Location: Oregon-Portland

Req ID: 312514