Providence Department Liaison - Remote/Telecommute - OR, WA in Portland, Oregon
Providence St. Joseph Health is calling a Department Liaison to our location in Portland, OR.
One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is enhanced along with the overall patient care experience (know me, care for me, ease my way) by delivering a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.
This position serves as the primary billing office contact to discuss and resolve issues with charging departments in the ministries, HIM, and physician offices (customers).
This position will also serve as a resource for AR Specialists when issues need to be escalated that involve resolution with customers.
The incumbent performs all duties in a manner that promotes Providence mission, values, and philosophy. In all aspects, he/she serves as a role model for the values and mission of the organization.
In this position you will:
Serve as the primary department contact with customers (charging departments, HIM coding, or physician offices).
Review requests regarding billing edits with input from customers.
Review escalated requests from AR Specialist, makes account corrections, or obtains input from customers for instructions to the AR Specialist.
Process charge credits and debits.
Evaluate late charges (adjustments vs billing).
Research patient inquiries regarding services by confirming charges via medical records or direct contact with applicable customer.
Perform other duties as assigned by supervisor.
Required qualifications for this position include:
2 years overall experience in a large and complex acute care setting.
Knowledge of billing requirements.
Experience with the various system applications needed to perform the duties of the position.
Preferred qualifications for this position include:
- High school diploma or GED equivalent and college coursework.
About the department you will serve.
One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Billing/Insurance
Other Location(s): Washington, Oregon
Req ID: 278692