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Providence Health & Services Epic Technology Specialist in Portland, Oregon

Description:

Providence St. Joseph Health is calling a Epic Technology Specialist to our location in Seattle/Redmond, WA, Portland, OR, or Irvine, CA.

We are seeking a Epic Technology Specialist to be responsible for delivering business value by leading and providing assessment and analysis of end user devices in support of affiliation, integration, and Epic deployment activities. Takes the lead in end user device project work, supporting field service teams, technical and project leadership, application teams and other teams as needed. Works within the project to escalate or resolve issues to ensure that the projects stay on track. All work will be completed in accordance with the Providence St. Joseph philosophy, mission, and core values.

In this position you will have the following responsibilities:

  • Perform analysis, planning and deployment of existing end user device technology, including personal computing, networking, and biomed integration, in support of mergers, acquisitions, affiliations, Community Technologies products, Epic implementations, or similar efforts.

  • Perform assessment activities which include identifying, assessing, designing, implementing, and supporting end user device change initiatives across the enterprise.

  • Provide or contribute to necessary data, information and process documentation as needed to transition end user device support and operational processes to other IS teams and operations staff.

  • Provide support and escalation for IS teams in resolving project related end user device issues. Participates in the creation of documentation that details resolutions for future use.

  • Coordinates across the organization to drive enterprise, end user device standards.

  • Understands and applies existing use cases in assessment activities to identify end user device gaps. Creates technology gap reports based on assessment and application of use cases. Identifies and assists in development of new use cases. Acts as a resource to operational support teams during deployment and testing of equipment; coordinates with appropriate individuals.

  • Plans and coordinates deployment, testing, and cut over activities.

  • Perform rotational on-call responsibilities.

  • Ability to travel as required.

Qualifications:

Required qualifications for this position include:

  • Bachelor's Degree in Technology, Healthcare or similar field or equivalent educ/experience

  • 5 years of hands on technical support of IT infrastructure and/or end user computing

  • Ability to analyze information gathered by investigation, and report findings and recommendations

  • Demonstrated customer service skills

  • Ability to perform work independently with minimal supervision

  • Ability to work within tight timeframes and meet strict deadlines

  • Demonstrable working knowledge of spreadsheet, database, word processing and desktop publishing software

Preferred qualifications for this position include:

  • Experience with Epic end user technology.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Infrastructure

Location: Washington-Seattle

Other Location(s): Oregon-Portland, Washington-Redmond, California-Irvine

Req ID: 295941

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