Providence Patient Experience Specialist - Prov Office Park in Portland, Oregon
Providence is calling a Patient Experience Specialist - Alternative Care Site (1.0 FTE, Days) to Providence Office Park Portland in Portland , OR. Anticipated work schedule is composed of four 10 hours shift 7 days a week.
We are seeking a Patient Experience Specialist - Alternative Care Site which will be the first point of contact for new customers calling Providence Medical Group to establish care. This position provides highly effective communication, concierge service, and on-going liaison support to ease the way of new patients, patients moving to a new clinic, or established patients calling before their clinics open. This position also supports Express Care, Express Care Virtual clinics, and Immediate Care clinics. Coordination and scheduling of appointments, accurately collecting information and performing on-boarding activities for new patients will be performed on a daily basis. This position works closely with Providence Health Plan and ensures that the scheduling standards are met. Manual tracking of appointments are completed by this position and given to PMG Senior Leadership to help with Access decision making. Additional admin duties are accomplished as needed.
In this position you will have the following responsibilities:
Provide excellent customer service and serves as first point of contact to patients by phone for all primary care clinics and Express Care clinics in Northern Oregon and SW Washington
Accurately register patients; verify insurance and collect demographic information in a friendly and courteous telephone manner while following company policies and compliance
Schedule and coordinate appointments and monitor appointment schedules daily; work acute and emergency patients into practitioners schedules
Provide on-boarding services to specific insurance carriers accepted with the medical group
Required qualifications for this position includes:
High School Diploma -OR- GED
Two (2) years customer service experience
Typing speed: minimum of 45 words per minute
Basic computer skills including Microsoft Windows and Office applications
Excellent customer service skills
Working knowledge of skillfully giving feedback
Preferred qualifications for this position includes:
One (1) year medical office or health care experience
Medical terminology experience
Bilingual (Spanish and Russian)
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Req ID: 290124