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Providence Program Manager - Ambulatory Services in Portland, Oregon


Providence is calling a Program Manager Ambulatory Services - General Administration (1.0 FTE, Days) to Providence Office Park in Portland, OR

We are seeking a Ambulatory Services Program Manager - General Administration that will report to the Regional Director of Ambulatory Operations and is responsible for the planning, organizing, managing and maintaining of various operational functions across the Ambulatory Division. Works closely with Ambulatory leaders to identify opportunities for improvement and standardization of business operations and processes within and across service lines. Works effectively and cooperatively with Ambulatory leadership and staff, Innovation/IS/Epic committees and enterprise-level groups to ensure implemented services and solutions meet the highest standard of patient care/support.

In this position you will have the following responsibilities:

  • Collaborate with the Ambulatory leaders to identify opportunities to streamline operational processes and workloads through automation and other means.

  • Be responsible for developing and implementing plans to optimize operational resources, timescales, monitoring and control

  • Provide regional standardization of office and other business processes that are conducted by patient-facing caregivers in administrate roles

  • Be responsible for developing standardized operational reporting across the Ambulatory division

  • Perform ongoing performance assessment, research and development of new capabilities, and systematically applies knowledge for Ambulatory division operational success

  • Document the functional and, sometimes, technical design of operational systems and processes

  • Establish and maintains relationships with Central Access Services, One Revenue Cycle and regional Patient Experience team to ensure seamless service in a patient centered environment

  • Facilitate the improvement of operational and financial outcomes by collaborating with division service line leaders and staff, other members of Providence Oregon leadership, and clinicians


Required qualifications for this position includes:

  • Bachelor's Degree in Healthcare administration, business administration, public health, -OR- related field

  • Minimum of five (5) years of experience in healthcare operations or administrative roles

Preferred qualifications for this position include:

  • Master's Degree in Healthcare administration, business administration, public health, or related field

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Project & Program Coordination (Non-Clinical)

Location: Oregon-Portland

Req ID: 289900