Providence Health & Services Senior Program Manager - Direct Response in Portland, Oregon
Providence St. Joseph Health is calling a Senior Program Manager – Direct Response to our location in Portland, OR, or within the Providence footprint locations (WA, CA, AK, MT, NM, TX)
The System Office of Philanthropy at Providence exists to inspire generosity across all 40 local and regional Providence Foundations as well as The Providence National Foundation. We believe that healthcare is a human right, and it is our team’s shared goal to help solve the country’s most critical health issues through the power of philanthropy.
Through the work of the System Office team, our foundations receive tools, services, and support designed to empower them to raise funds to provide critically needed services in the communities we serve — be it to provide compassionate care to our most vulnerable citizens, advance research that will save more lives, or fund programs that otherwise would not exist.
We are seeking a Sr. Program Manager – Direct Response to join our growing team. In this role, you will:
In collaboration with partners and stakeholders, lead the implementation of a grateful patient direct response donor acquisition program
Partner with peers in Digital and Marketing to promote direct response giving opportunities
Develop metrics for continual evaluation of program throughput and performance
Leverage Providence’s data estate to drive effective audience segmentation
Build effective partnerships with key business and organizational leaders, users, and vendors.
Document, present, and obtain approval of program requirements, goals, objectives, plans, and schedules that includes the following: testing plans, baseline measurement, outcome goals, project budget, budget tracking methodology, risk assessment and change management process.
Administer, communicate, and implement the plans consistent with organization expectations, time frames and budgetary guidelines.
Facilitate and collaborate with end-users to achieve goals within timeframes and budget.
Assist with researching, developing, obtaining approval for services and resources required in response to program needs.
Identifies milestones, tasks and activities through prescribed program management and development techniques and methodologies.
Manages own activities to accomplish milestones and meet schedules. Manages customer expectations, provides management reports, and escalates issues appropriately.
Implements systems to achieve and maintain expected outcomes.
Understands project “big picture” and impact on organization. Takes a strategic approach to planning and managing all aspects. Balances short- and long-term requirements and resource allocation.
Developing, managing and executing project plans (objectives, goals, scope, schedules resources costs, and dependencies) that are integrated and synchronized with other areas of the business adjusting plans across the business as required to ensure successful delivery of commitments and use of resources.
Required qualifications for this position include:
Bachelor's Degree in Business, information systems, or related field.
4 years’ experience in a similar role in a comparable or larger institution.
5 years’ experience in increasingly responsible, large, complex project management roles preferably within a healthcare setting.
5 years experienced in all areas of project management including multiple project integration, scope, time, cost, quality, staffing, communications, risk, and procurement and have experience in managing multiple related projects to achieve identified project portfolio objectives.
5 years’ experience in financial business management and strategic development.
5 years’ demonstrated track record and successful ability to work with upper management and key stakeholders in a collaborative manner.
Preferred qualifications for this position include:
3 years’ experience managing direct response acquisition/annual giving programs
3 years’ experience with data-driven audience segmentation
Experience with Blackbaud CRM
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Project & Program Coordination (Non-Clinical)
Req ID: 297214