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Providence Technician Assistant - Medication Assistance Program (MAP) in Portland, Oregon

Description:

Providence is calling a Technician Assistant - Medication Assistance Program (MAP) (1.0 FTE, Days) to Wilsonville Clinic in Wilsonville, OR

Position may have the option of working at other locations or possibly some remote days.

Join a motivated team dedicated to helping people unable to afford their medications. The Technician Assistant connects patients with programs that allow them to access the treatment they need.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system

We are seeking a Technician Assistant - Medication Assistance Program (MAP) that will assist in triaging Medication Assistant Program (MAP) applications, referrals and request while serving as the point of contact for both clinics and patients. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service and serving as a liaison between MAP specialist, patients, pharmacies, physicians, clinic staff, drug manufacturers programs and insurance companies.

In this position you will have the following responsibilities:

  • Provide excellent customer service as a point of contact for Medication Assistance Program (MAP)

  • Facilitate communication between MAP specialist, patients, physicians, clinic staff, drug company programs and insurance companies

  • Contact patients, providers, or other community partners as directed to obtain information to facilitate medication assistance program application process

  • Triage incoming documentation both physical and electronic, and incoming and outgoing mail and deliveries

Qualifications:

Required qualifications for this position includes:

  • Pharmacy Tech CPhT

  • Three (3) years of Customer service experience preferably in a healthcare environment

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Oregon-Wilsonville

Other Location(s): Oregon-Portland, Oregon-Beaverton, Oregon-Oregon City

Req ID: 292875

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