Job Information

Providence Director Enterprise Transformation PHP in Renton, Washington


PHP is dedicated to continually transforming, striving to set the pace for the healthcare plan industry in pursuit of the PHP and PHS vision of “Health for a Better World”. The Director of Enterprise Transformation, reporting to the AVP of Transformation Program Strategy, is responsible for imagining what it will take to continually pursue the PHP vision and facilitate the methodologies and processes to achieve success.

At a specific level, the Director is responsible for:

  • supporting executive leaders in establishing an adaptive strategic plan and framework to establish the ‘north star’, anchor decision making, and drive results.

  • supporting corporate-level governance and cross-functional processes and forums for efficiency and effectiveness of transformational activities.

  • managing the transformation agenda, transformation initiative roadmaps, cross-enterprise teams supporting initiatives, and executing successful delivery of transformational projects through the planning, execution and closure phases.

This position is directly responsible for the following functional departments: Transformation Strategy and Planning, Transformation Business Requirements and Management, Business Analytics, and Business Process Improvement.

The successful candidate is expected to be a visionary leader, who provides thought leadership to the AVP of Transformation Program Strategy, Sr. Leaders, and the members of the Executive Leadership Team throughout the end-to-end transformational process. This position relies on a matrix of executives and function leaders that serve as project sponsors and business owners. Thus, the successful candidate must quickly form strategic relationships with key executives and individual contributors across the organization, bringing the right capabilities togethers to enable alignment, and realize expansion, growth, and value.


Overall Management Responsibilities:

  • Leads with a social justice orientation in alignment with Providence Health Plan mission and values, fostering a sense of belonging and commitment to a diverse staff and organization.

  • Lives out the highest levels of integrity every day and expects the same for the organization.

  • Behaves in a manner consistent with PHP policies and promotes the mission and values of PHP.

  • Leads a virtual / hybrid team of Program Managers and transformational resources from impacted functions, including Plan Operations (i.e., Enrollment, Configuration, Claims), Medical Policy and Utilization Management, Healthcare Experience & Advocacy Delivery, and Finance

  • Collaborates with the executive leadership team and other core leaders to identify interdependencies and ensure workstreams maintain continuous alignment with scope and objectives.

  • Works with the team to identify and resolve issues and problems affecting their area and provides them with counsel, guidance, and direction as appropriate to foster a culture of empowerment.

  • Attracts, develops, and retains talent to create high-performing teams.

  • Establishes positive working relationships with vendors and other business entities throughout Providence Health Plan and Providence St Joseph Health

  • Identifies key capital needs and develops and manages annual operating budget as appropriate.

Core Functional Competencies

  • Drives the end-to-end delivery of a large-scale transformation events and organizational change management across the enterprise.

  • Accountable for successful design, build, testing, and deployment / go-live and associated project timelines, key milestones, and communication of project status to senior leadership.

  • Oversees and manages program scope across all impacted functions, ensuring transformation events deliver according to the project charter and task order and adheres to stated business objectives / requirements.

  • Defines the scope of transformational events architectural design / upgrade, considering implications on technical and business process designs.

  • Defines key outcomes of transformational events and oversees the progression and achievement of these outcomes throughout the process.

  • Oversees project change requests / documents amendments to scope changes.

  • Leads a team of Program Managers, Data Analysts, and cross-functional transformation resources.

  • Directs the timing and prioritization of tasks to transformational event teams.

  • Provides guidance on resolving issues / roadblocks and constraints / dependencies, with support of functional leadership, to successful re-implementation.

  • Oversees and provides guidance on implementation timeline, resource plans, and cost plans to ensure that project objectives and business outcomes drive the intended change across the organization.

  • Manages and provides guidance on project communication plans to ensure impacted teams, internal / external stakeholders, and sponsors are informed of project accomplishments, status, health, risks and issues; and responds to the needs of impacted stakeholders.

  • Establishes and oversees guardrails and processes to ensure that transformation events processes are performed in a coordinated, structured, tested, and well documented manner to maintain ongoing critical business operations across the organization.

  • Oversees and anticipates potential program delays, risks, and dependencies and drives accountability with impacted stakeholders.

  • Ensures impacted stakeholders develop and deliver mitigation plans as needed.

  • Oversees the tracking and reporting of resource constraints and project costs against budgetary requirements.

  • Drive adherence to regulatory requirements associated with transformational activity / ongoing project maintenance.

  • Performs other duties as assigned.


  • Bachelor's Degree in any relevant field; or equivalent experience

  • Master's degree in business administration, Healthcare Administration, Public Health, or a related field; or equivalent experience

  • Completion of advanced-level educational program in business process improvement, project management, change and transition management, or equivalent experience.

  • 7+ years of work experience in health care, preferably in an integrated health system, health plan, hospital, or public health setting

  • 7+ years of recent health plan/payor leadership experience

  • 7+ years of leadership or management experience consistent with the duties described.

  • 7+ years of demonstrated experience with program planning and execution.

  • 7+ years of experience with organizational development and change and transition management.

  • Demonstrated visionary and thought leader.

  • Uncanny ability to solve tough problems, manage ambiguity, and navigate paradox.

  • Establishes a team culture that looks to disrupt, improve, and evolve ways of working when it is necessary.

  • Identify gaps in the market and spots opportunities to create value propositions.

  • Continuously scans the landscape for best practices that yield market-differentiated solutions.

  • Experience partnering with senior executives on business planning and optimization.

  • Ability to lead meaningful change.

  • Exhibits high emotional intelligence and prefers to work in a collaborative team-based environment.

  • Ability to manage in a complex matrix environment.

  • Capable of managing cross-functional initiatives and balancing extensive data and detail

  • Strong analytical skills, problem solving tools/methods.

  • Possesses the ability to establish / maintain relationships with a variety of business and health care executives while collaborating across multiple functional areas, businesses and organizations.

  • Demonstrates the ability to lead and work within virtual/hybrid team settings, and to influence senior stakeholders during times of significant change, transition, complexity, and ambiguity.

  • Is highly detail-oriented, independent, and self-directed with demonstrated strategic thinking and sound business judgment to account for the complexities of large-scale initiatives.

  • Possesses the ability to balance multiple projects simultaneously while maintaining the ability to exercise rapid business acumen and judgment to support effective real time decisions as urgent and emergent needs arise.

  • Possesses the ability to inspire and motivate managers to build and grow high-performing teams.

  • Has a nuanced understanding of complexities of the healthcare industry, health plan dynamics / operations.

  • Has knowledge of core health plan operational functions and their interdependencies (e.g., claims, benefits, enrollment, billing)

  • Has basic experience with Facets core administrative platform in a project management and / or implementation role.

  • Has strong business acumen.

  • Demonstrates project management skills with an ability to implement multiple, large-scale and complex, cross-functional projects simultaneously.

  • Ability to work under pressure and in time-sensitive environments.

  • Possesses a high level of creativity and problem-solving skills to resolve unexpected issues in real-time as they arise.

  • Possesses proven ability to handle end-to-end platform migration / implementation starting from platform assessment to platform selection and deployment.

  • Demonstrates the ability to develop and present executive level reports and presentations.

  • Ability to persuade and influence cross-functional stakeholders, and senior executives.

  • Exhibits high emotional intelligence, prefers to work in a collaborative team-based environment across internal departments and possesses the ability to build rapport and credibility with business leaders.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

Requsition ID: 167591
Company: Providence Jobs
Job Category: Strategy & Planning
Job Function: Administration
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 5018 GA OTHER OR REGION
Address: OR Portland 4400 NE Halsey St
Pay Range: $73.31 - $121.88
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.