Job Information

Providence Director Clinical Operations in Richland, Washington



Under the general supervision of the Chief Operating Officer, Kadlec Clinic, the Administrative Director remains responsible for carrying out the mission, goals and objectives of Kadlec Clinic; Integrates operations with others to insure efficiency and effectiveness of outcomes; and ensures fiscal viability of the clinics to include budget preparation based on strategic direction and anticipated changes in healthcare delivery; remains responsible for participating and supporting the service line directors and interdisciplinary team members in the overall planning, development, coordination, implementation and management of a comprehensive regionally-focused strategy.


  • Demonstrate and sustain compliance with Kadlec Caregiver Expectations Standard of Excellence and Code of Conduct.

  • Understands, embraces, and instills Kadlec’s Mission, Vision and Values.

  • Partners and collaborates with other Administrative Directors to align patient care, care transitions, programmatic similarities, operational improvements and growth strategies.

  • Utilizes the Chief Operations Officer as a resource to manage and direct the overall operations, efficiency, quality, and financial performance of the appropriate practice sites.

  • Manages the flow of the clinic to ensure compliance, efficiency and patient satisfaction.

  • Identifies strategy for growth and executes plans to achieve growth goals.

  • Utilizes the Chief Quality Officer, Quality Director and the Administrative Director-Nursing to maintain and enhance clinical quality as defined by our providers, evidence-based practices, patients, and referring physicians.

  • Maintains and enhances physician and advanced practice provider productivity and practice operational and financial viability.

  • Ensures the success of assigned Practice Administrators/Managers and practice locations by mentoring, supporting them, and challenging them. Assists them in removing barriers and keeping them engaged with the practice caregivers.

  • Assists each Practice Operating Council (POC) to ensure the success of every physician and other provider in the assigned practices.

  • Ensures that policies, procedures and initiatives adopted by Kadlec Clinic’s Practice Operations Council (POC) are implemented in each assigned practice.

  • Ensures appropriate staff competencies are maintained (licensure, certification, orientation, mandatory training continuing education).

  • Collaborates with Human Resources on personnel issues including completing requisitions, interviewing, hiring, and following hospital policy on constructive counseling and progressive discipline.

  • Provides ongoing performance feedback for the Practice Administrator/Manager. Conducts annual performance evaluations for each Practice Administrator/Manager, with input from the relevant POC and support staff.

  • Participates in and works with the POC to develop site-specific action plans to maintain practice operating and financial ratios to exceed practice and system goals.

  • Reviews operational and financial performance at least monthly with each POC and Practice Administrator/Manager in order to assist in the development of a site-specific action plan for each practice location.

  • Participates with each POC in annual budget development for assigned practices, and holds the Practice Administrator/Manager accountable for practice adherence to budget and other performance objectives.

  • Coordinates revenue cycle initiatives for implementation in all assigned practices. Reviews point-of-service collections on a weekly basis and accounts receivable management at least monthly with the Practice Administrator/Manager.

  • Mobilizes and directs employee and provider teams to develop and achieve operational commitments.

  • Directs ongoing analysis, development, and implementation of methods and systems to improve overall efficiency and effectiveness of services and functions.

  • Establishes formal and informal relationships with hospitals, surgery centers and providers in the regional market to further deliver excellent patient care, patient safety, and market share growth.

  • Partners with Administration, surgeons, physicians, medical staff, associated system staff, department leaders, and other key individuals to ensure efficiency and effectiveness of outcomes.

  • Maintains communication with Chief Operating Officer, Kadlec Clinic on a weekly basis to review operational issues performance targets as well as other projects defined by Chief Operating Officer, Kadlec Clinic.

  • Clinics/Departments this role has responsibility for:

  • Pediatric Hospitalists

  • Intensivists

  • Trauma Surgery Program

  • Adult Hospitalists

  • Associated Physicians for Women

  • Maternal Fetal Medicine Clinic

  • Pediatric Cardiology Clinic

  • Nephrology

  • Infectious Diseases


Required experience/education for this position include:

  • Master's Degree from an accredited educational institution

  • 7 years of Healthcare management experience

  • Knowledge of business procedures and practices

  • Knowledge of organization policies, procedures, systems, and objectives

  • Knowledge of fiscal management and human resources management techniques

  • Knowledge of accounting systems and medical group insurance billing and collecting, and budgets

  • Knowledge of state and national regulatory agency guidelines (e.g. The Joint Commission, Dept. of Health)

  • Knowledge of state and federal laws relative to assigned service

  • Knowledge of project planning and ability to coordinate various projects and activities concurrently

  • Knowledge of medical ethics and ability to maintain confidentiality in all business

  • Knowledge of basic and advanced Microsoft Office (e.g. Word, Outlook, Visio, Excel & One Note)

  • Effective written and verbal communication skills

  • Excellent planning, organizing, and supervising skills

  • Excellent skills in exercising initiative, judgment, problem-solving, and decision-making

  • Excellent skills in developing and maintaining effective relationships with medical and administrative staff, patients, and the public

  • Ability to lead quality improvement initiatives

  • Ability to plan and manage the utilization of resources

  • Ability to facilitate and lead work groups

  • Ability to communicate sensitive issues with all levels of employees/management

  • Ability to take initiative and meet objectives

  • Ability to manage fiscal operations, including budget preparation and equipment purchases

  • Ability to supervise and evaluate work performed by other personnel

  • Ability to formulate and carry out operational and strategic plans for medical group practices

  • Ability to analyze situations accurately and adopt an effective course of action.

Preferred experience/education for this position include:

  • Master's Degree in Business, Healthcare Administration or Nursing from an accredited educational institution

  • 5 years of practice management experience

  • Additional experience in specialty area

  • Lean process improvement experience

  • Multi-site or multi-specialty management experience

  • P&L responsibility.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Requsition ID: 108067
Company: Not Applicable
Job Category: Clinical Administration
Job Function: Clinical Support
Schedule: Full time
Shift: Day
Career Track: Leadership
Department: 3010 HOSP BASED PROV ADMIN
Address: WA Richland 800 Swift Blvd

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.