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Providence Health & Services Senior Data Center Support Technician PSJH in Seattle, Washington


Providence St. Joseph Health is calling a Senior Data Center Support Technician - PSJH to our location in Seattle, WA.

We are seeking a Senior Data Center Support Technician PSJH to be responsible for supporting the enterprise wide data center infrastructure across Providence Saint Joseph Health (PSJH). The individual technician's functions will include maintaining an operational overview of the key data centers, MDF, and IDF infrastructure, complete data center support requests, address production issues, be responsible for quality and consistency of deploying new equipment, decommission obsolete gear, and move existing compute components as needed.

The Sr Data Center Support Technician performs all duties in a manner that promotes Providence mission, values, and philosophy. In all aspects, he/she serves as a role model for the values and mission of the organization. This role is responsible for supporting all PSJH data center facilities, coordination and delivery of detailed customer requests, and 24x7 response to critical infrastructure / facility alerts.

Provides first-level support to ensure the integrity, stability and efficiency of technical systems with our data centers and/or to provide a high level of technical support services. This position is responsible for tracking, monitoring, and resolving issues as they arise, escalating issues where appropriate, and reports to a Supervisor or Manager within the IT department. The role works within established procedures, under a moderate degree of autonomy, but adheres to the priority of the DC OPs management structure overall.

Provides infrastructure services in multiple locations and regions (according to the current IT business need). Special emphasis is placed on production systems, major production incidents, emergencies, and regional and/or enterprise projects.

In this position you will have the following responsibilities:

  • As a member of the IS Operations team, participates fully in the resolution of issues and incidents both within and outside the scope of Data Center Operations.

  • Designs, installs, maintains, and recommends improvement to enterprise-class structured cabling and equipment racking, insuring that they are available 24x7x365 without interruption.

  • Participates, as needed, in critical incident on-call rotation, carries a cell phone, and ensures availability during specified hours of coverage.

  • Provides verification and reporting of equipment location through the use of DCIM tools and will look to future technologies to provide world class Data Center support.

  • Responsible for capacity planning, which will include tracking, planning, forecasting, and recommending capacity increase efforts as needed, to support current and forecasted enterprise deployments.

  • Supports the delivery and update to a continuous improvement cycle using the approved Data Center Strategy as its playbook.


Required qualifications for this position include:

  • High School Diploma or GED Or equivalent education/experience.

  • 5 years Experience operating Data Center facilities, including maintenance activities.

  • Possesses strong technical aptitude.

  • Knowledge and understanding of Data Center air flow, and electrical and mechanical systems used in conditioned space environments including: feeders, transformers, generators, switchgear, UPS systems, PDU/ATS units, chillers, air handling units, CRAC units and thermal loading.

  • Expertise of IT infrastructure operations and understanding of component parts including: wide and local area networking, fiber and copper cabling, cable management, servers, blade chassis, storage, and backups.

  • Ability to communicate intelligently and effectively with contractors performing maintenance or upgrade work on systems installed in a conditioned space environment.

  • Expertise of environment and infrastructure management software.

  • Excellent communication skills - oral, written and presentation

  • BICSI, NEC, OSHA, A Plus, Cable plant infrastructure certifications, Cable plant testing certification - OR equivalent education/experience.

Preferred qualifications for this position include:

  • Associate’s Degree in Electrical Engineering, Computer Science, Information Systems Or equivalent education/experience.

  • 5 years Relevant infrastructure IT experience, and participating in the implementation of large infrastructure projects.

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: IT Operations and Support

Location: Washington-Seattle

Req ID: 296754