Providence Health & Services Senior User Experience Designer, Web Applications in Seattle, Washington
We are seeking a Senior User Experience Designer to join our Web Applications team in Seattle, WA or remote.
Providence is one of the largest not-for-profit health systems in the United States.
At Providence, we use our voice to advocate for vulnerable populations and health care reforms. We pursue innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible and affordable for all. In an increasingly uncertain world, we are committed to high-quality, compassionate health care for everyone—regardless of coverage or ability to pay. We help people and communities benefit from the best health care model for the future, today.
The Digital Innovation Group (DIG) at Providence is a small but mighty product development and incubation team that is building next-gen tools that give patients convenient and easy access to healthcare virtually anywhere, anytime. This position is currently working 100% remote. Post-Covid it will continue to work 100% remote with occasional travel to Seattle. Candidates for this role must reside in Alaska, Washington, Montana, Oregon or California.
What you’ll work on:
As Senior User Experience Designer for the Web Applications team, you will help develop a customer-first experience strategy that delivers on business outcomes and lead the execution of strategic design initiatives across our consumer-facing websites and ecommerce experiences. A healthy dose of curiosity and commitment to continuous experience improvement though research and experimentation are must-haves. You’ll be a design thought leader – educating and mentoring our cross-functional team on customer-focused design principles and best practices. As you partner closely with web product, operations, and engineering leaders as well as key business stakeholders, you’ll deliver intuitive and elegant experiences that ease the way of our patients along their health care journeys.
How you’ll be doing this:
This position will work closely with the product management, marketing, and business teams to identify user needs and goals.
Contribute to the creation and adoption of agile UX processes, interacting with both product management and product development teams, leading agile retrospectives, showcases and planning meetings as needed.
Communicate up and around, creating visibility into project goals, risks, progress, and successes.
Create and communicate interaction and UX design decisions in the most appropriate forms, from user stories, to wireframes to high fidelity prototypes.
Develop and maintain design mockups, user flows, wireframe, detailed specifications, and other design documentation as needed.
Prototype concept designs and validate design direction with appropriate user and stakeholder input.
Plan and attend a wide range of user-centered research projects including usability testing and contextual and stakeholder interviews.
Work closely with development team to deliver a phenomenal user experience.
Present and rationalize design strategy and decisions to diverse audiences through written reports and oral presentations.
Manage the interaction design process, drive decisions, track issues, and assist in estimating resource needs and schedules.
Provide leadership in understanding technical and operational capabilities and constraints to ensure that our digital products work optimally within system and operational constraints (e.g., our electronic medical records system).
Required qualifications for this position include:
Bachelor's degree or equivalent combination of workplace experience, education and/or training.
6 years experience in a leadership role with emphasis in web and mobile experience design.
Experience in planning and conducting usability research.
Demonstrated experience with implementing user interface design best practices and guidelines in websites and/or production software.
Ability to transfer user research into simple, intuitive user interfaces and experiences.
Demonstrated knowledge of web accessibility principles and experience in building for web accessibility.
Demonstrated knowledge of a variety of user experience testing methodologies including usability testing, A/B testing, focus groups, and surveys.
Strong analytical skills and data-driven thinking. Must possess ability to analyze and present data and research with credibility.
Demonstrated ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction and problem identification and resolution.
Superb judgment, problem solving, and cognitive skills. Demonstrated ability to define, develop, and analyze performance measures and metrics.
Ability to study, understand, adapt and respond effectively to a changing health care environment, as well as to understand and align with an organization, its structure and priorities.
Demonstrated ability to coordinate and facilitate teamwork with multidisciplinary groups.
Responsive service orientation - positive "can do" approach to initiatives, problems and solutions.
A demonstrated track record of being a change agent, leaving every team and process better than you found it.
A small but growing team - we’re good at what we do and enjoy working together.
Autonomy and respect from day one
An environment that is scrappy, flexible, and values tenacity
Generous vacation, benefits, flexible work, and matched 403b
The best tools money can buy
You’ll be surrounded by a team of people who have transformed industries and have come to Providence to transform health care delivery. You will have the best of both worlds- the exhilaration of an incubation organization paired with the resources and security of an industry healthcare leader.
What drives us:
As employees of the Providence Digital Innovation Group, we passionately serve the people of our community. We are dedicated to removing obstacles that limit access to quality health care and enabling people to live healthier lives.
OUR MISSION: As employees of the Providence Digital Innovation Group, we passionately serve the people of our community. We are dedicated to removing obstacles that limit access to quality health care and enabling people to live healthier lives.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: IT Operations and Support
Other Location(s): Montana, California, Washington, Oregon, Alaska
Req ID: 300239