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Providence Health & Services Patient Services Representative - Lab in Spokane Valley, Washington


Providence is calling a Patient Services Representative ( Lab , Day Shift, 0.00 FTE/Supplemental) to Physician Management Group in Spokane Valley, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern system.

In this position you will:

  • Provide clinic check-in check-out:

  • Ensuring documentation is complete and signed accurately

  • Collection of appropriate co-pay or payments on account

  • Collection of proper and complete patient demographics.

  • Scheduling appointments.

  • Daily opening and closing of cash box.

  • Appointment reconciliation.

  • Scanning and faxing as required by clinic.

  • Reception area management:

  • Using AIDET protocols

  • Keeping reception area clean, and tidy including personal space

  • Answering multi line phone system to clinic standards, including proper documentation.

  • Understanding HIPAA and patient privacy.

  • Collecting of Provider’s in and out box daily.

  • Adhere to established company compliance, policies, procedures and protocols.


Required qualifications for this position include:

  • Customer service related experience, preferred in the medical field.

Preferred qualifications for this position include:

  • Electronic Medical Records (EMR) experience.

About the clinic you will serve.

Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve eastern Washington in clinic locations. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Day

Job Category: Patient Services

Location: Washington-Spokane Valley

Req ID: 313661