Providence Emergency Department Coordinator in Spokane, Washington
Providence is calling a Emergency Dept Coord (Emergency Services, Variable, 0.75 FTE) to Providence Sacred Heart Medical Center in Spokane, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.
In this position you will:
Maintain and promote positive, open and honest interpersonal relationships with customers (physicians, employees, visitors, patients, and other PSHMC or PFHFH publics). Provide high quality service to all customers; focuses on understanding customers’ needs and follows through. Demonstrate respect for the capabilities, different cultures and or personalities of co-workers and SHMC or PFHFH publics within the mission/values of the ministry.
Identify and respond to customer needs during initial and ongoing interactions and clarifies customer’s expectations.
Orient customer to environment, what they can anticipate and how to get questions answered.
Update customers about our progress and any anticipated delays in meeting their needs.
Offer apologies/alternatives to customers when we cannot meet their needs or they encounter delays.
Use the Service Recovery Policy when indicated.
Listen to the perspective of the customer and responds promptly in a respectful manner.
Required qualifications for this position include:
High school diploma or GED
3 years related administrative assistant experience in a fast paced acute setting
Preferred qualifications for this position include:
College Business and MS Office courses
1 year medical terminology experience
About the hospital you will serve.
Providence Sacred Heart Medical Center & Children’s Hospital has a commanding presence in Spokane, Washington and is a beacon of hope and healing for patients throughout the region. We have over 600 beds and are chosen by people from across the state for the da Vinci surgical robotic for heart surgery and parents from all over the Inland Northwest who have children with life-threatening conditions know they’ll find the care and comfort they need at Sacred Heart Children’s Hospital.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Administrative (Non-Clinical)
Req ID: 282388