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Providence Social Worker BEST Program in Spokane, Washington


Providence is calling a Social Worker BEST Program ( Psych Administration , Days, 1.0 FTE) to Providence Sacred Heart Medical Center in Spokane, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Customer Service: Maintain and promote positive, open and honest interpersonal relationships with customers (physicians, employees, visitors, patients, and other PSHMC publics). Provides high quality service to all customers; focuses on understanding customers’ needs and follows through.

  • Demonstrate respect for the capabilities, different cultures and or personalities of co-workers and Medical Center publics within the mission/values of PSHMC.

  • Communication:

  • Communication is succinct, concise and to the point.

  • Utilize active listening techniques during communication. (Eye contact, body language, summarizing back to the customer their needs; ensures follow through on coworker requests.)

  • Use communication technology systems correctly.

  • Use easily understood, age-appropriate language when giving customer information.

  • Avoid using technical/professional jargon without explanation.

  • Utilize language bank or other interpretive services as needed.

  • Keep all customer identifiers and information confidential.

  • Use conflict management skills when dealing with dissatisfied customers (taking responsibility, effective communication, identifying the real problem and seeking mutual commitment, identifying solutions and an action plan).

  • Self-Management:

  • Understand and follow the hospital policies and procedures, laws and regulatory requirements for maintaining confidentiality of patient information. Follows Providence Sacred Heart Medical Center Policies and Procedures.

  • Comply with regulatory requirements as applicable to position/role and participates as requested during regulatory surveys.

  • Complete mandatory education requirements of the medical center/department/unit within the established time frame.

  • Meet deadlines for occupational health requirements and state law requirements, such as TB testing and licensure renewal.

  • Follow infection control and safety procedures such as hand washing before patient care, checking patient ID bracelets, maintaining isolation standards, electrical hazards reporting, wearing of Personal Protective Equipment and using proper body mechanics and all other policies that fulfill the National Patient Safety Goals as related to specific job responsibilities.

  • Support Providence Sacred Heart Medical Center through professional and positive behaviors when interacting with customers.

  • Present a professional appearance by conforming to the dress code policy. Maintains a safe clean and orderly work environment.

  • Organize and establish priorities to perform assigned work in a timely and orderly manner.

  • Identify and establish goals for professional growth and development, reviewing annually with supervisor.

  • Participate, when serving as a member on selected committees, forums and council(s) by regular meeting attendance and completion of assigned tasks or notifies manager of decision to withdraw.

  • Participate within department by giving input into issues that require staff involvement and responds promptly to communication requiring a response. Takes the initiative to proactively resolve problems with other departments/customers.

  • Arrive in the work area ready to begin assignments on time, at the beginning of the shift and after breaks.

  • Complete daily work or is ready to transfer assignment at the end of shift.

  • Minimize overtime by seeking assistance from others, and/or notifying the line of authority as soon as possible to assure completion of duties by end of the shift.

  • Use time and attendance system correctly (swiping in/out, appropriate codes, nonproductive time input).

  • Meet standard for work attendance as outlined in Personnel Policy 9860.04.

  • Take responsibility for staying informed by reviewing posted communication, attending staff meetings, reading e-mail messages, or other methods designated within department.

  • Ownership /Stewardship and Accountability:

  • Use and maintain PSHMC equipment, furnishings and facilities as intended and takes steps to prevent unnecessary damage such as utilizing protective coverings, returning to proper storage, and reporting witnessed abuse.

  • Correctly label, secure and report equipment needing repair.

  • Prevent loss or damage of patient/customer property by following policies that address safekeeping.

  • Conserve PSHMC and customer resources.

  • Follow the intent of the compliance integrity program by providing timely, accurate documentation for charges incurred for care/services/supplies provided.

  • Teamwork:

  • Work effectively as a team member utilizing unassigned time to benefit the team.

  • Actively participate in and supports group decisions. Works cooperatively with those in authority positions.

  • Address performance related concerns to peers/colleagues in a discreet professional manner.

  • Identify and maintain awareness of strengths and weaknesses of team, utilizes consultation and coaching techniques in supporting team members.

  • Assist in the orientation and development of new staff.

  • Promote a positive learning environment for students.

  • Flexibility:

  • Demonstrate flexibility by re-establishing priorities and work plan to compensate for unanticipated changes in work volume, emergencies, staffing and scheduling changes in or to meet patient and program needs.

  • Willingly learn and apply new skills, use of new equipment and adapts to new expectations.

  • Program Development:

  • Meet regularly with parents in team meetings and individually to review progress and assist in problem resolution that reflects the projected goal for the family.

  • Participate in establishment and maintenance of therapeutic environment, patient relationships, and treatment modalities.

  • Is a key member of the multidisciplinary treatment team conferences to assist with decision making and coordinate the patient’s individual plan of care with community providers, school and the family.

  • Assess potential participants for ability to participate prior to the admission to program.

  • Coordinate communication between BEST physician, psychologists, BEST staff and patient families for hand offs and the communication of patient care plans, treatments and discharge follow up. Incorporates knowledge of patient's rights (as defined by WACS/JCAHO/CMS) into all aspects of the treatment plan, therapeutic activities and the documentation of the patient's admission, evaluation and progress.

  • Discuss psychological testing results with patient families and outpatient providers.

  • Conduct individual review of previous clinical records to provide individualized milieu management.

  • Protect patient/parent confidentiality in all communication methods according to WACS/TJC/CMS regulations.

  • Actively participate in maintaining a safe environment by understanding age appropriate MOAB (Management of Aggressive Behavior) techniques for the agitated and behaviorally aggressive young child.

  • Perform timely ongoing observation of participant's condition and reports significant findings to the Licensed Mental Health Therapist or RN.

  • Work cooperatively with the unit's interdisciplinary team members, physicians, other departments and all program and PSHMC guests.

  • Provide care according to established competencies, policies, procedures and demonstrates working knowledge of equipment used in performing assigned duties.

  • Provide in person clinical support to Licensed Mental Health Therapists in managing behaviors in milieu and group therapy sessions.

  • Assist in providing psychosocial, spiritual and cultural support for patients/families.

  • Recognize own limitation and limits of SW role and seeks assistance from the Licensed Mental Health Therapists/Supervisor or RN/Nurse Manager when needed.

  • Inform the RN when difficult problems, unusual developments or activities occur which may affect the RN's responsibilities.


Required qualifications for this position include:

  • Master's Degreein Social Work education program accredited by the state council.

  • Must be licensed as a Social Worker (“Advanced” or “Independent Clinical”) in the State of Washington (both are LW credentials), or licensed as a Social Worker Associate in Washington while completing supervision requirements toward the Social Worker license.

Preferred qualifications for this position include:

  • Two (2) years current experience in a variety of mental health services.

About the hospital you will serve.

Providence Sacred Heart Medical Center & Children’s Hospital has a commanding presence in Spokane, Washington and is a beacon of hope and healing for patients throughout the region. We have over 600 beds and are chosen by people from across the state for the da Vinci surgical robotic for heart surgery and parents from all over the Inland Northwest who have children with life-threatening conditions know they’ll find the care and comfort they need at Sacred Heart Children’s Hospital.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Social Work

Location: Washington-Spokane

Req ID: 279976