Providence Clinic Manager II - Retail in Torrance, California
Providence is calling a Clinic Manager II - Retail (Full-Time/Day Shift) to Providence Express Care MSO in Torrance, CA
We are seeking a Clinic Manager II - Retail who will provide ongoing leadership for the development and implementation of management and patient care systems to assure cost-effective and quality operations of multiple clinics. Ensures strategic integration of are and clinical practices to provide an optimal patient experience. Actively support and incorporate the mission and core values into daily activities. Treat all others with respect and demonstrates excellence, justice and compassion in daily work and relationships with others.
In this position you will have the following responsibilities:
Work closely with the Director of Operations and the Express Care Clinics Lead Providers and Medical Director(s) to ensure that expectations of the patients and providers are met
Collaborate with directors to determine or make recommendations on operating policy changes
Decisions are focused on resolving clinic operations issues that require data analysis or in-depth operational knowledge, and may be focused on future operations.
Involved in developing, modifying or executing policies that affect immediate operations of the clinic
Manage daily operations of multiple clinics or a large complex clinic without Manager I support
Manage staff; responsible for recruitment and /terminations and managing performance
Responsible for succession planning and career development guidance
Determine processes that affect assigned clinics - Recommends and implements policy, process and workflow improvement and changes for assigned clinics to address areas of deficiency in patients’ concerns, production, quality of care and financial analysis.
Successfully navigate through issues that impact/affect Providers, clinics operations, clinics compliance and business goals and understands their correlation and impact
Develop, recommend and implement strategic planning related to the clinics, the region, and the Express Care network; participate in marketing strategies to develop programs to enhance and further develop the clinic’s competitive position.
Develop, monitor and adhere to annual clinics operating budget including projecting patient levels, revenue, technical and professional fees, equipment expenditures, staff and employee growth and space needs.
Make budgetary decisions for assigned clinics - Accountability is direct, may be broadly applied across multiple or highly complex clinics and focused on exercising sound judgment according to defined policies and determines appropriate action
Responsible for ensuring administrative and operational effectiveness for a clinic
Responsible for identifying and discontinuing careless or negligent patient care due to staff skills, errors, faulty judgment or inadequate processes, policies or workflows specific to a clinic.
Responsible for using sound judgment and must be able to recognize issues, or a pattern of issues, with polices and processes
Provide education and direction to providers and staff on the organization’s direction, initiatives and philosophy
Develop and maintain an effective organizational structure to facilitate clinics goals;
Manage recruitment, retention, training, compensation, and performance management of all clinics support staff
Identify and address patients’ concerns, complaints and patient satisfaction survey in an appropriate and timely manner in accordance with Express Care customer service guidelines
Analyze monthly financial and operational reports for statistical data on patient levels, clinics productions and revenues.
Oversee accounts payable, purchasing/inventory, payroll, billing and collection functions for the clinics.
Oversee clinics participation and compliance in all Express Care programs Oversee quality and medical management programs for the clinic; assure compliance of same.
Assist with selection / onboarding of providers.
Develop and maintain effective and professional relationships with all patients, staff, and providers
Oversee communication between patients and the Billing Office, including financial arrangements and charity care requests as needed.
Ensure clinics compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies; continually monitor operations and programs and initiate changes as necessary.
Execute project work as assigned
Perform other duties as assigned to your role.
Required qualifications for this position include:
8 years experience in healthcare experience, physician practice management and/or clinical operations.
4 years typically 4-6 years of Managerial experience
Excellent written and verbal communication and interpersonal skills.
Ability to identify and solve problems, make decisions, implement change and execute on strategic directives.
Ability to prioritize, plan and coordinate work activities to meet short and long term (6 – 12 months) scheduling and logistical needs.
Demonstrated ability to successfully interact with clinic physician leadership and staff physicians to carry out clinic mission, goals and objectives.
Demonstrated ability to successfully develop key relationships within an integrated delivery system such as hospital, health plan and support departments.
Strong knowledge of practice management systems and EMR (Epic preferred).
Demonstrated management and leadership skills, particularly mentoring, coaching and conflict management.
Personal style which emphasizes openness, visibility and approachability.
Excellent listening and follow-through abilities and a willingness to accept constructive criticism.
Ability to support and incorporate PSJH values including patient-centered care and service; respect, caring and compassion; teamwork and partnership; continuous learning and improvement; leadership.
Commitment to service excellence and positive interpersonal relations in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers and community members.
Ability to travel between facilities in an efficient manner.
Demonstrated computer / technical skills; proficiency with MS Office, e.g. Word, Excel, PowerPoint and Outlook.
Preferred qualifications for this position include:
- Bachelor's Degree in Health-related field or business or 4 years of progressively responsible clinic experience will be accepted
About the group you will serve.
Express Care is your faster way to well! Express Care Clinics offer same-day appointments and extended hours seven days a week. We're here when you need care for the stuff you just can't treat at home. In addition, Express Care Virtual offers same-day, on-demand, video visits with trusted health care providers. Come see us when you want fast care from folks who know health. Providence Health & Services is further developing its physician integration strategy. As part of this growth, Providence Saint John’s Medical Foundation came into flourishing. Saint John’s Medical Foundation is an integrated, not-for-profit network of medical clinics and affiliated services, servicing the greater Santa Monica and Los Angeles area. The Foundation is expected to continue to grow in the next several years, bringing with it facilities, staff and physician growth to support that objective.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Non-Clinical Lead/Supervisor/Manager
Req ID: 274885