Providence Health & Services Director of Strategy and Business Development in Torrance, California


Providence St. Joseph Health is calling for a Director of Strategy and Business Development and Strategy to our Little Company of Mary Medical Center in Torrance, CA.

As directed by the Ministry Chief Executive and in collaboration with the California Region Chief Strategy Officer (CSO), this Position will be responsible for developing and implementing key strategic healthcare value initiatives which drive Ministry growth and profitability and include: integrated delivery operations, development and implementation of service lines and care delivery in existing and contiguous markets, growth of existing targeted services, identification and evaluation of launching new business opportunities and the development of new physician services initiatives, including Providence St. Joseph Health affiliated physician integrated delivery operations.

The position will serve as a physician advocate and ombudsman developing and managing communication between physicians and Ministry sites and services. The Director will develop and build strong physician relationships PSJH medical groups, IPA’s, community providers and health plans to grow existing programs.

In collaboration with the CSO and Ministry Leadership, this person will also lead the development and implementation of the Ministry’s strategic plan and annual growth goals.

This position advises hospital executives and physician leaders on the potential of new product lines/services that address the continuum of care (wellness, outpatient and inpatient) based on knowledge of market and industry trends. This role will encompass developing business plans, operating and capital budgets, variance type analysis, implementation plans, marketing strategies, and dashboards/balanced scorecards to measure performance including volume, quality, customer satisfaction and financial indicators.

In partnership with the Executive Director of Strategy, this role develops opportunities for Provider Relations team to conduct physician outreach in which to assess growth and areas of service enhancement to and align services which on physician growth goals.

In addition, specific focus areas will include:

  • With Ministry and Medical Staff leadership, develops, implements, and monitors physician alignment, integration, recruitment and retention plans consistent with community need, to fulfill ED Panel requirements, to support existing physician practice growth, succession/transition planning and geographic expansion, and to support Ministry’s strategic priorities including ambulatory and medical office building development in existing and new geographic markets.

  • Ensures comprehensive business plans, operating and capital budgets, variance analyses, implementation plans, business case and marketing strategies, and dashboards/balanced scorecards that measure performance, including volume, quality, customer/patient satisfaction and financial indicators are in place to enable the successful transition and hand-off to the operational management team. Establishes collaborative business, financial and clinical metrics.

  • Collaborates with Hospital Administration, CSO, Exec Director of Strategy, Contracting and others to identify and develop relationships with new Medical Groups/IPAs that diversify Ministry’s managed care and physician portfolio and expands the referral base for our services.

  • Partners with Executive Director of Strategy to ensure success of physician relations team in business growth objectives.

  • Maintains awareness of all major competitors, current market positions, rates, service levels, financial positions and operating strategies. Establishes and maintains appropriate contacts within specified external organizations. Assists in identifying, attaining contracts and facilitated growth related to various clinical institutes.

  • Develops relationships within and outside Providence St. Joseph Health for the formation of a service line continuum of care for Ministry through various Ministry key constituencies such as patient and community, physicians, PH&S, competitors, and payors.

  • Works collaboratively with physician leadership in all aspects of service line development.

  • Ensures alignment and support of strategic priorities, maintaining strong, collaborative relationships in order to better understand the needs, requirements or other factors to service line programs.

  • Partners with key stakeholders to promote consumer marketing strategies based on assessment of community needs that support physician practice and clinical program growth.

  • Integrates the alignment of service line objectives and operational goals into Ministry strategic and financial planning using business case and market assessments.

  • Identifies, evaluates, develops and implements new business growth opportunities, including developing business plans, budgets, pro-formas, implementation plans, and performance measurement tools with the assistance and guidance of the CSO, Service Line Directors, and others, as appropriate.

  • Works with Decision Support to develop systems for tracking and analyzing volume, revenue, payer mix, financial performance (including ROI for new technologies and programs), customer satisfaction (patients, physicians), quality outcomes, and other relevant metrics for physicians, medical groups/IPAs, and new programs.

  • Works with Marketing & Public Relations to develop a marketing approach and plan for new services, which supports physician practice and clinical program growth.

  • Collaborates with Service Line Directors and Managed Care to identify opportunities with health plans, medical groups and IPAs to drive new business, including “Center of Excellence” contracts and new payment models.

  • Establishes and facilitates referral relationships between primary care physicians, specialists, physician organizations and orthopedic and other specialties.

  • Oversees service line development including joint ventures partnerships alliances and other hospital affiliations.

  • Monitor and educate Ministry leadership regarding Payer Mix, including Managed Care, Service Line Trends.

  • Retention and recruitment of excellent physician partners that enhance the quality of clinical care provided to ministries we serve.

  • Ability to represent Ministry and the Providence St. Joseph Health in public settings.


Required qualifications for this position include:

  • Master’s Degree in Business, Healthcare Administration, Marketing, Clinical Science, or related field required.

  • Significant prior experience in leadership or primary consultation for Service Lines development, operations, and physician relationship strategies.

  • Ten years of progressive management experience; leadership of major clinical operations preferred.

  • Over five years prior management experience in health care business development, strategic planning and marketing is required.

  • Physician and medical group integration experience preferred

  • Significant experience leading teams, process group facilitation, project management, and building management systems is required.

  • Demonstrated knowledge of healthcare market research, program development, business modeling and marketing, including experience preparing detailed business plans and pro formas.

  • Able to establish strong team relationships and build trust and open communication with executives, managers, physicians, and care givers in a highly matrixed organization.

  • Demonstrated experience with overall business analysis including marketing, quality and financial data.

  • Demonstrated ability to lead assessment, analysis, design, and decision of strategic issues using participative planning and decision-making processes.

  • Current knowledge of trends and developments in healthcare organizations, functions, and processes.

  • Advanced analytical, planning and problem-solving skills. Ability to conduct strategic analysis, inclusive of the development of financial models and internal/external research to support business decisions. Ability to deal with a multiplicity of complex situations simultaneously.

  • Advanced communication and interpersonal skills that enable partnership with senior executives, boards, physicians, employees, community members/groups and outside vendors. Able to articulate business models and plans to various stakeholder groups. Experience with public speaking engagements.

  • Well-organized and follows through with details.

  • Ability to manage change, promote positive interpersonal relations, and an understanding of physician alignment techniques and programs.

  • Excellent interpersonal and organizational skills in dealing with physicians, hospital and System administration peers and staff.

  • Efficiently and effectively solves complex problems

  • Demonstrates ability to drive change and completion of multiple projects to simultaneously

  • In-depth knowledge of state and federal regulations for physician recruitment to ensure compliance with all regulatory guidelines.

  • Strong self-motivational skills and be able to function independently without direct supervision while involving and requesting assistance from leadership when appropriate.

Providence St. Joseph Health was established on July 1, 2016, creating the second largest Catholic health system and fourth largest non-profit integrated delivery system in the country, which provides a broad range of health and outreach services throughout the western United States. With total revenues exceeding $20 billion in fiscal year 2015, the health system family includes 50 acute care hospitals as well as home health agencies, hospice care, outpatient services, skilled nursing facilities, insurance plans and physician organizations. Providence St. Joseph Health includes more than 100,000 caregivers, 829 outpatient clinics, 23,000 physicians, across seven states. The system has 1.9 million covered lives.

The Providence St. Joseph Health family includes:

  • Providence Health & Services

  • St. Joseph Health

  • Covenant Health in West Texas

  • Facey Medical Foundation in Los Angeles

  • Hoag Memorial Presbyterian in Orange County, California.

  • Kadlec in Southeast Washington

  • Pacific Medical Centers in Seattle

  • Swedish Health Services in Seattle

About the hospital you will serve:

Providence Little Company of Mary Medical Center Torrance is a 436-bed non-profit hospital that has served the greater South Bay communities of Los Angeles since 1960. We have a reputation for clinical excellence and sophisticated technology while providing care with a personal, healing touch. In addition to the finest general medical, surgical and critical care services, we offer a number of specialty programs including Cardiovascular Services, Women’s and Children’s Health, Oncology, and Emergency Care. We are proud to be named one of the Top 50 U.S. Hospitals for Heart Care by Thomson Reuters, the only community hospital in California to receive this honor. We were one of five hospitals in the United States recognized by American Hospital Association-McKesson for leadership and innovation in quality improvement. We received The Choice Award by AAHCP for Outstanding Customer Service Delivery, and were one of 24 hospitals and health systems in the nation to receive the Premier Award for Quality by the Premier healthcare alliance. As a member of Providence Health & Services, a Catholic-sponsored healthcare ministry, we believe strongly in respecting the dignity of each person, and give special concern to the most vulnerable members of our community.

About Us

Providence St Joseph Health is proud to be an Equal Opportunity Employer that does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

We offer a full comprehensive range of benefits - see our website for details

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative Support (Clinical)

Location: California-Torrance

Req ID: 187354