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Providence Health & Services Practice Manager I -Torrance *FT DAYS* in Torrance, California


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Providence is calling a Practice Manager I (Full-Time/Day Shift) to Providence Medical Institute in Torrance, CA.

Please upload a current resume reflecting all professional relevant experience.

We are seeking a Practice Manager I who will provide ongoing leadership for the development and implementation of management and patient care systems to assure cost-effective and quality operations within Providence Medical Institute (PMI). Specific responsibilities include managing day-to-day operations, with an emphasis on patient care delivery, high quality customer service, patient satisfaction, staffing, budgeting and efficient allocation and use of available capital and human resources. May oversee multiple clinics or departments to include specialty clinics or patient care programs within the Providence Medical Institute. The Practice Manager I works with PMI clinic leadership to carry out organizational goals and strategic integration of care and clinical practices to provide an optimal patient experience. Develops successful interactions with clinic physician leadership and staff physicians to carry out clinic and organizational mission, goals and objectives. Leads staff to ensure that patient care services are provided in a timely manner which are sensitive to the patient's physical, psychological, and spiritual needs. Ensures compliance with established clinical policies and procedures. Participates in PMI-wide special projects, committees or task forces as requested. Possesses fundamental clinic practice management and leadership knowledge and skills, particularly mentoring, coaching, and conflict management and resolution, with effective facilitation of difficult conversations.

In this position you will have the following responsibilities:

  • Oversee the daily operations of the support staff in a clinic, including access, scheduling, patient flow, telephones, information systems, medical records, patient care, etc

  • Overall responsibility for recruitment, orientation, retention, training, compensation, employee relations, disciplinary processes, terminations and performance management of all clinic support staff

  • Analyze monthly statistical reports on clinic production and revenues

  • Recommend and implement process improvement plans to address areas of deficiency

  • Develop and monitor clinic operating budgets

  • Assure clinic operates within budget

  • Oversee accounts payable, purchasing, payroll, billing and collection functions for the clinic

  • Assist with recruitment of providers

  • Oversee clinic participation and compliance in all PMI and PH&S programs

  • Overall responsibility for quality and medical management programs for the clinic

  • Assure compliance with programs

  • Develop and maintain effective and professional relationships with all patients, staff, and providers

  • Overall responsibility for identifying and addressing patient concerns and complaints in an appropriate, timely manner and in accordance with PMI guidelines

  • Review and respond to patient satisfaction data. Recommends and implements process improvement to address areas of deficiency

  • Coordinate marketing materials and programs with PMI Marketing Department

  • Oversee the maintenance of the clinic building, offices and equipment

  • Overall responsibility to assure appropriate inventory and ordering of office and medical supplies

  • Oversee communication between patients and the Physician Billing Office, including financial arrangements and charity care requests as needed

  • Is an active member of the Management Team and contributes to its success by participating and collaborating with all Management Team members

  • Participate in committees and meetings as deemed necessary


Required qualifications for this position includes:

  • Experience developing key relationships within an integrated delivery system such as hospital, health plan and support departments.

  • Two (2) years of Supervisory and/or management experience within a healthcare environment, medical group office, or outpatient facility

  • Know and apply fundamental concepts, practices and procedures of practice management

  • Carry out and may contribute to the strategic plans of the organization in accordance with the directives of executive management

  • Possibly contribute to creation and revision of policies and procedures for PMI as a whole

  • Under closer supervision with less latitude for unreviewed action or decision making than Practice Manager II and Practice Manager III

  • Able to resolve routine questions and problems and consults on more complex issues with Director/higher levels

  • Able to appropriately assess and take action when Director and/or other parties need to be informed and/or consulted on matters

  • Develop operational improvements for clinic or department

  • Knowledge and application of health care environment, medical office policies and procedures, general accounting procedures and human resource management practices

  • Excellent effective written communication, verbal communication, and interpersonal skills

  • Able to identify and solve problems, make decisions, and implement changes

  • Able to prioritize, organize and coordinate work activities

  • Develop successful interactions with clinic physician leadership and staff physicians to carry out clinic and organizational mission, goals and objectives

  • Demonstrate ability to successfully develop key relationships within an integrated delivery system such as hospital, health plan and support departments

  • Knowledge of Practice Management Systems and Electronic Medical Records

  • Demonstrate fundamental management and leadership skills, particularly mentoring, coaching, and conflict management and resolution, with effective facilitation of difficult conversations

  • Personal style which emphasizes openness, visibility and approachability, which contributes to morale building

  • Excellent listening and follow-through abilities and a willingness to accept constructive criticism

  • Able to travel between facilities in an efficient and effective manner

Preferred qualifications for this position include:

  • Bachelor's Degree in Business Administration, Healthcare Administration, Nursing or related field

  • California State RN license

About the location you will serve:

Providence Health & Services Southern California is further developing its physician integration strategy. Historically, the largest asset has been Providence Medical Institute, a medical foundation that provides administrative and other support services to affiliated medical groups. Providence Medical Institute is expected to grow significantly in the next several years, bringing with it facilities, staff and physician growth to support that objective.

We offer a full comprehensive range of benefits — see our website for details —

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Lead Supervisor/Manager

Location: California-Torrance

Req ID: 330980