Providence Health & Services Patient Access Representative in Walla Walla, Washington
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Providence is calling a Patient Access Representative (Admitting, Variable Shift, 0.0) to Providence St. Mary Medical Center in Walla Walla, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.
In this position you will:
Creating a consistent and exceptional patient experience throughout the patient interview process.
Assess patient ability to complete the admission process prior to receiving services or going to their hospital rooms. In some instances, may require bedside registration.
Alert clinical staff if patients need immediate attention.
Ensure patients are registered in a timely manner, ensuring accounts are complete, compliant, and billable and do not require rework or intervention.
Provide armbands in a timely manner and verifies all information on the armband with patient to ensure accuracy.
Request, collect and document co-pays from patients effectively and efficiently within EMTALA guidelines where applies.
Escort and/or direct patient appropriately once registration completed.
Secure patient's valuables in accordance with PH&S procedures, providing appropriate validation documentation and storing valuables in safe as needed. Return valuables to patients at discharge and complete valuables log.
Ensure order entry tasks are completed timely and accurately.
Process in-house patient work queues timely and accurately.
Ensure all relevant documentation is scanned timely and accurately.
For worker comp/labor and industries patients, ensure forms are filled in promptly and accurately and follow through with patients for signature and completion.
Present ABN’s and ensure signatures are obtained.
Ensure all computer system entries are completed accurately and timely.
Maintain accurate, clear, concise, and complete account notes and other relevant information.
Closely adhere to set schedules and handle time standards.
Promote PH&S as a premier service organization by treating customers with compassion and respect.
Identify, resolve and escalate major issues and service failures that impede success.
Maintain confidentiality of all patient demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA.
Comply with all applicable Federal, State, and local laws, regulations, and requirements as well as PH&S policies and procedures in all aspects of job performance.
Act as backup to the Information desk as needed at your facility.
Required qualifications for this position include:
- One (1) year experience in customer service or healthcare registration
Preferred qualifications for this position include:
Some college level course work preferred particularly Medical Terminology or Medical Assistance coursework
National Certification of CHAA
Registrar and third party payor experience
About the hospital you will serve.
Providence St. Mary Medical Center in Walla Walla, Washington is a full service hospital with some of the best technology, expertise, specialists and primary care physicians in the region. We have been named the 100 top hospitals in the United States by two separate, independent research companies, Solucient and Cleverly Associates. Walla Walla is located in the southeastern region of Washington state and offers a sunny, mild climate, the benefits of living in a historic college town, outdoor activities and excellent public & private schools at all levels.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Patient Services
Location: Washington-Walla Walla
Req ID: 315419