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Providence Health & Services Senior Designer in Washington


Providence St. Joseph Health is calling a Senior Designer. This position works 100% remotely. This position is open to Candidates residing in Alaska, Washington, Montana, Oregon, California or Texas.

Applicants that meet qualifications will receive some texts with additional questions from our Modern Hire system.

We are seeking a Senior Designer who will help drive the future of the patient experience. The Sr. Designer will be part of an interdisciplinary team to transform customer signals into actionable insights, co-design transformative experiences, and define the path for implementation. This is an opportunity to be part of a team that is creating positive impact for our patients and the healthcare community by creating experiences that change people's lives for the better.

In this position you will have the following responsibilities:

  • Synthesize complex and varied information from numerous inputs into cohesive, compelling stories that are told through presentations, concepts, storyboards, illustrations

  • Define & develop concepts and prototypes of products, services, and experiences at varying levels of fidelity to test with patients and stakeholders

  • Communicate, promote and demonstrate a human-centered design process

  • Use interdisciplinary thinking to ground all ideas in research insights and design constraints

  • Design and support engaging workshops with stakeholders especially around ideation

  • Develop and organize an asset library that can be accessible and usable from other creative teams

  • Understand the Providence brand strategy and leverage to innovation how we extend the brand experience into new opportunities

  • Be involved in all aspects of the design process, including research and analysis, concept development, and launching solutions in-market

  • Work with a broader set of stakeholders across the organization to amplify the impact of your work

  • Study exemplars from other industries to learn, leverage, and hone your craft


Required qualifications for this position include:

  • Bachelor's Degree in relevant discipline such as service design, UX design, graphic design or equivalent education/experience.

  • 5 years experience working as part of a multidisciplinary team bring new concepts to market.

Preferred qualifications for this position include:

  • Experience working in agile methodologies.

  • Knowledge of behavioral design tactics.

  • Experience working in healthcare or financial services.

About the department you will serve.

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence in revenue cycle systems and structures in support of our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: IT Operations and Support

Location: Washington-Renton

Other Location(s): Montana, California, Washington, Oregon, Texas, Alaska

Req ID: 320477