Job Information

Providence Senior Service Engineer – Epic Client / Cloud Systems Engineering in Washington


Senior Service Engineer – Epic Client / Cloud Systems Engineering at Enterprise Information Services *Remote within USA*

Are you an experienced Windows server administrator with Azure/ Cloud expertise or an Epic Client Systems Administrator (ECSA)? Providence is seeking talented Windows server admins who will help drive the design and engineering of one of the largest Epic EMR deployments in the world. The Senior Service Engineer will work as part of the ECSA team side-by-side with our EMFI, ODBA, and other Providence Infrastructure teams in the design and engineering of solutions that run our Epic Infrastructure. Providence’s Epic deployments span multiple on-premises datacenters and multiple regions of Microsoft Azure and are used by more than 50,000 concurrent users daily, and more than 160,000+ unique users each month.

Delivering a highly resilient, highly available, highly secure, and highly performing Epic deployment is an utmost priority for our Infrastructure teams. Working with our broader Epic Infrastructure teams, this ECSA Service Engineer will be responsible for helping ensure that the design and solutions deployed for our Epic Infrastructure continues to deliver and improve upon these goals. This engineer will help function as one of the technical leads for Epic client infrastructure for various projects and initiatives towards these ends.

Required Qualifications:

  • Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or equivalent education/experience.

  • 5 years of related experience; more preferred.

  • Experience in automation, specifically related to deployment, recovery, or other manual processes.

  • Experience with n-tier solutions.

  • Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).

  • Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.

  • Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.

  • Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred Qualifications

  • Epic ECSA Certifications or Healthcare IT systems infrastructure administration experience.

  • Azure Cloud Experience/ Certification; AZ900 (Preferred), AZ104 (Bonus)

  • Strong knowledge of Healthcare Electronic Medical Systems IT needs/ requirements.

  • Strong knowledge of Epic Client Infrastructure (Hyperspace, Hyperspace Web, Epic Print Services, Web BLOB, Interconnect, MyChart, Hyperdrive, etc.).

  • Strong knowledge of Citrix and/or VMware App and Desktop Virtualization technologies.

  • Must be familiar with modern scripting and programming languages to automate tasks like PowerShell, JSON/REST and Python.

  • Working knowledge of Infrastructure as code methodologies and tools such as Terraform/ Ansible/Puppet/Chef.

  • Extensive knowledge of Windows operating systems

  • Fully understands Windows system features/ roles, registry tweaks, AD Group Policy structures, performance, and reliability tuning techniques.

  • Knowledge of networking technologies (DNS, DHCP, VPN, etc.) protocols (TCP, UDP, HTTPS, FTP, SMB, SNMP, LDAP, etc.). Knowledge of how network appliances such as load balancers, routers, firewalls, and network intrusion systems can enhance or impede security, reliability, and performance.

  • Fluent with diagnostic tools like Perfmon, SysInternals, Wireshark, and Fiddler.

  • Leadership in discovering innovative technologies that improve application security, uptime, and performance. Ability to review current system and operational support standards and recognize when changes should be made and then document and communicate those changes.

Salary Range by location: *hourly listed – position is salaried

NorCal (Napa, Sonoma) Min: $61.80, Max: $105.23

Southern California, NorCal (Humboldt) Alaska (Kodiak, Seward, Valdez) Min: $55.08, Max: $93.79

WA Puget Sound Oregon (Portland) Alaska (Anchorage) Min: $52.84, Max: $89.98

Oregon (Hood River, Medford, Seaside) Min: $49.26, Max: $83.88

Eastern Washington (Richland, Spokane, Walla Walla) Min: $47.02, Max: $80.06

Montana Min: $42.54, Max: $72.44

Texas/ NM Min: $40.30, Max: $68.63

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.


About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Requsition ID: 180504
Company: Providence Jobs
Job Category: Development/Engineering
Job Function: Information Technology
Job Schedule: Full time
Job Shift: Day
Career Track: Business Professional
Department: 4011 SS IS DATA PROCESS 3
Address: OR Beaverton 3601 SW Murray Blvd
Pay Range: $see job posting - $see job posting
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.