Job Information

Providence Sr. Producer Support - Individual & Medicare Sales (Lead) (Remote) in Washington


Providence is calling a Sr. Producer Support - Individual & Medicare Sales (Lead) who will:

  • Support the marketing, enrollment and educational efforts of the Medicare & Individual Programs

  • Be responsible for identifying qualified respondents for further action, closing the sale to qualified prospects, or identifying qualified prospects who are not willing to buy at this time for appropriate further follow up

  • Be responsible for the implementation of new services and the ongoing operations of the PHP portions of the Medicare Value Added Services Program. Activities include program development, marketing, developing communication/promotional tools, developing contracts for new program benefits and promote health education classes.

We welcome 100% remote work for residents living in the States of Oregon and Washington.

Primary Responsibilities:

  • Training new salesrepresentative(s) and temporary employees

  • Develop and maintain training guides utilized by team members and insurance producers

  • Team lead: Responsible for supporting management initiatives, assisting in monitoring team member's performance, communicate concerns and policies to management and team members

  • Responsible for coordinating, creating and managing a variety reports such as book of business for agencies and/or insurance producers and material request from BRC leads

  • Makes marketing recommendations to the Manager of Medicare & Individual Sales and Medicare and Individual Broker Managers, as well as our partners in product development

  • Provides feedback to appropriate PHP/PHA parties pertaining to marketing campaigns based intelligence gathered from producers and clients

  • Track all interactions with producers and clients in Salesforce, and establish next task with the focus on supporting the producers that lead increased sales and member retention

  • Meet proactive phone & email standards while balancing immediate needs of clients and broker managers

  • Collaborates with the Sales Management, Broker Managers and Marketing & Communications in development of sales and marketing material

  • Serves as a subject matter experts pertaining to plan benefits and value added programs

  • Supports the needs of other Departments when working with clients. This includes member education about Plan procedures and requirements

  • Develops and maintains good working relationship with subject matter experts within PHP/PHA and vendor partners

  • Supports and staffs PHP/PHA sponsored events

  • Addresses inquiries from potential Medicare and Individual prospective member calls responding to an advertisement or walking into the office for support and service

Provides front line support for Medicare and Individual contracted insurance producers by :

  • Providing product support and education

  • Addressing immediate issues and concerns ranging from membership eligibility, claims inquiries, missing commission, appointment status, supply requests, member concerns and plan changes

  • Providing technical support for a variety of tools such as Producer Portal Landing Page (PPLP), Ascend, ICM, SAP Onboarding, Litmos and all other tools provided by PHP / PHA to our broker partners

  • Running book of business reports

  • Addressing Agent of Record request

Additional Responsibilities :

  • Participate in development of new service for Medicare and Individual producer’s partners and members

  • Provide technical training to producer partners pertaining to Providence online tools such as Ascend, Litmos, ICM, etc.

  • Conducts Medicare Scope of Appointment (SOA) audits to ensure CMS requirements are being adhered to

  • Assists the Medicare and Individual Broker Representatives in assessing and evaluating the services and programs for adding, modifying or deleting value added services offered

  • Identify, confirm and escalate issues such as online enrollment tools are down, provider directory issues, formulary errors, etc.

Required qualifications for this position include:

  • Bachelor's Degree -OR- a combination of equivalent education and experience

  • 6 years experience in the health care field

  • Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving. Caregivers will be expected to provide proof of driver license and auto insurance upon request.

Preferred qualifications for this position include:

  • Coursework/Training: Training in Health Promotions for the older population

  • 6 years phone sales experience

  • 5 years experience in managed care, marketing, sales and service

  • 4 yearsExperience in Health Promotions for the older population

  • 4 years public speaking experience

Salary Range by Location:

Washington (Puget Sound, Vancouver), Oregon (Portland)

  • Min: $23.55

  • Max: $37.48

Oregon (Salem, Hood River, Medford, Seaside)

  • Min: $21.96

  • Max: $34.94

Eastern Washington (Richland, Spokane, Walla Walla)

  • Min: $20.96

  • Max: $ 33.35

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Requsition ID: 148231
Company: Providence Jobs
Job Category: Sales
Job Function: Marketing/Public Relations/Community Affairs
Job Schedule: Full time
Job Shift: Day
Career Track: Business Professional
Address: OR Portland 4400 NE Halsey St
Pay Range: $23.55 - $37.48
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.